DANCE
Keerthanaa R
CUSTOMER CARE MANAGER
Chennai,TN
Summary
Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Care Manager
LAKSHMI HYUNDAI
04.2025 - Current
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
CUSTOMER RELATIONSHIP EXECUTIVE
KUN BMW
01.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Relations Executive
VST & SONS PVT LTD (JAGUAR AND LANDROVER)
05.2018 - 02.2020
- Will play a vital role in ensuring customer satisfaction and maintaining the reputation of our service center. You will be the first point of contact for clients, providing assistance, information, and support throughout their service experience. Your responsibilities will include, but are not limited to: Key Responsibilities: Customer Relationship Management Appointment Scheduling and Coordination Communication and Documentation Upselling and Customer Education Post feedback and complaint closure Administrative Support.
Insurance Renewal
AUDI CHENNAI
03.2016 - 03.2018
- Managing the process of renewing insurance policies for clients. This includes assessing risk factors, negotiating terms, and ensuring that clients have appropriate coverage for their needs. Responsibilities may also include communicating with clients, analyzing data and coordinating with underwriters.
Education
Secondary Education -
Chettinad Vidyashram
Chennai, IndiaHigher Education - undefined
Besant Arundale Sr. Sec School
B.A Arts - Natya
MGR-Janaki College Of Arts And Science
Skills
Active listening
Adaptability
Leadership
Team management
Customer relations
Escalation management
Data tracking
Service solution development
Teamwork and collaboration
Problem-solving
Verbal and written communication
Interests
LISTENING TO MUSIC
EXPLORING
Timeline
Customer Care Manager
LAKSHMI HYUNDAI
04.2025 - Current
CUSTOMER RELATIONSHIP EXECUTIVE
KUN BMW
01.2024 - 10.2024
Customer Relations Executive
VST & SONS PVT LTD (JAGUAR AND LANDROVER)
05.2018 - 02.2020
Insurance Renewal
AUDI CHENNAI
03.2016 - 03.2018
Higher Education - undefined
Besant Arundale Sr. Sec School
B.A Arts - Natya
MGR-Janaki College Of Arts And Science
Secondary Education -
Chettinad Vidyashram