Keerthi B C

Solution Engineering & Technical Leadership

• Led solution engineering and technical business development for key accounts across medium, corporate, and small government segments, with a strong focus on Dell’s ISG portfolio (Servers, Storage, Networking, Backup, HCI, and licensing).
• Managed the full solution lifecycle—from discovery and requirement gathering to architectural design, proposal creation, and delivery—ensuring scalable, cost‑effective, and future‑ready infrastructure.

Architecture, Design & Best Practices

• Developed and published reference architectures and deployment best practices for large‑scale DataCenter solutions, accelerating customer and partner adoption of modern infrastructure.
• Performed solution sizing and configuration for compute, storage, networking, and backup based on customer‑specific workloads and performance objectives.

Customer Consulting & Modernization Initiatives

• Advised customers on cloud repatriation strategies and aligned modernization initiatives with Dell’s AI Factory solutions to support AI workloads and digital transformation.
• Responded to complex RFPs/RFIs with optimized solutions, including detailed comparisons on cost, power efficiency, performance, and footprint.

Technical Enablement & Stakeholder Engagement

• Delivered technical enablement sessions and workshops for internal teams, partners, and customers on DataCenter modernization, business continuity, storage, and backup strategies.
• Created and presented proposals, solution overviews, and Proof of Concepts (PoCs) to validate technical feasibility and demonstrate business value.

Sales Acceleration & Bid Management

• Drove large, medium, and transactional bids, shortening the sales cycle and consistently exceeding revenue targets through strategic customer engagement and solution alignment.
• Supported channel partners across Australia and New Zealand, assisting with enterprise solution needs and maintaining strong, ongoing communication.

Account & Team Management

• Managed a team of 6–8 members while handling new and existing accounts in the Mid‑Market Commercial R&D and Acquisition Sales division.
• Addressed customer requirements for Servers, Storage, Networking, and enterprise accessories, ensuring high levels of satisfaction and timely resolution.
• Maintained a robust customer database and supported clients with both pre‑sales and post‑sales requirements.

Business Operations & Revenue Performance

• Prepared reports, budgets, and forecasts for stakeholders and channel partners.
• Consistently achieved a weekly revenue target of USD 140K (Quarterly target: USD 1.8M).

• Assist the dedicated Australian and NZ Global customers with Client and enterprise related needs.
• Handle request for Client Servers and SnP.
• Meet customer expectations in Solution Providing.
• Maintain a strong database and assist clients with both pre- and post-sales issues.
• Understand and communicate business key industry trends and develop strategies around this data.
• Communicate with Global clients on a daily routine and prepare reports, budget and forecast.
• Meet the allocated revenue target set by the business week on week.

• Client: Apple Products (UK and Asia Pacific).
• Providing technical assistance for the all the Apple Products (iPod, iPad, iPhone, MacBook, and Desktops).
• Make Outbound Calls to upsell Apple Care Protection Plan (Extended Warranty) for existing Customers.
• Efficiently trained many juniors on document types which I have specialized.
• Focus on delivering a positive customer experience according to Apple standards and assigned metrics.
• Monitor and track issues to ensure accurate resolution.

• Client: SONY VAIO USA and Canada
• Managing a group of 10-12 members in their daily productivity, CRM skills, Accuracy Parameter and the AHT.
• Live monitoring the agents while they are chatting with the Customers.
• Troubleshooting the issues remotely using the LogMeIn – Remote Access and Desktop Control Software for the SONY VAIO Computer Peripherals, USA and Canada.
• Troubleshooting the issues in VAIO/ Digital Imaging Products in SONY process via Chat Support and Email Support.
• Quality Assessment, Evaluation reports.
• Mentoring the new trainees online in training them with the products.
• Conducting refresher sessions for the agents with the new releases and their updates from the Sony Database.
• Domain Knowledge: Retail: Well versed with SONY retail processes.

• Client: Verizon Telecom USA.
• Handling the Toll-Free Maintenance for the Telecom Company Verizon.
• Resolving the concerns of the people of the Pennsylvania State.