Keerthi Chinthanippu
Bangalore
Summary
Highly-motivated employee with 5+ years of experience and with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer
iOPEX Technologies
Bangalore
07.2023 - Current
- Good experience on Splunk On-Prem and Splunk Cloud Environment.
- Hands-on experience in the installation of Splunk components - Forwarder, Indexer, and Search Head.
- Experience in setting up Deployment Server, Cluster Master, License Master, and Deployer.
- Troubleshooting issues with Splunk components on Linux and Windows-based server platforms.
- Good knowledge of all the config files.
- Ability to create dashboards for monitoring the health of the applications and mitigating the issues instantly to avoid business loss.
- Ability to configure alerts and design SOP documents to follow when the alerts are triggered.
- Experience in troubleshooting issues with the help of diag files from all the Splunk instances.
- Knowledge on search commands used for queries in Splunk.
- Investigating and troubleshooting issues regarding data ingestion, data forwarding issues, and search performance.
- Experience in Linux commands and ability to navigate to different folders under the Splunk folder.
- Provided needs assessment, systems analysis, troubleshooting and resolution.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Ability to diagnose root cause rapidly and proactively take immediate action to prevent business-impacting issues.
System Engineer
TATA Consultancy Services
Bangalore
05.2019 - 07.2023
- Experience in Genesys Client Support and Apple custom applications.
- Good working knowledge of Genesys Framework, Genesys Chat, SCI, and CME.
- Ability to find issues with respect to Interaction Server, Genesys Web Services, Chat Servers, and Genesys Agent Desktops.
- Hands-on experience on Kernel Upgrade, Hypervisor patching, SSL Certificate Renewal, Application Release Deployment, DB Patching, and Password change activities for the schemas (DB) in the Prod environment.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VNR Vignana Jyothi
Hyderabad04.2019
Skills
- Client service and support
- Log Analysis
- Linux
- Genesys
- Splunk
- Help Central
- Salesforce
- Technical Support
- Ticket management
PERSONAL SKILLS
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- 2023 - Splunk Core Certified User
- 2023 - Splunk Core Certified Power User
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
System Engineer
iOPEX Technologies
07.2023 - Current
System Engineer
TATA Consultancy Services
05.2019 - 07.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VNR Vignana Jyothi