KEERTHI GANDHAM
IT TECHNICAL SUPPORT ENGINEER
Huzurnagar,TG
Summary
Highly skilled L2 Technical Support Specialist with over 3.9 years of experience in diagnosing and resolving complex IT challenges. Expertise in Active Directory, Office 365, and remote desktop support, with a proven ability to streamline troubleshooting workflows, enhancing efficiency and reducing ticket resolution time by 30%. Skilled in implementing automation and process improvements to boost operational performance and elevate user satisfaction. Strong communication and collaboration skills enable seamless coordination with cross-functional teams, ensuring the delivery of high-quality technical solutions.
Overview
4
4
years of professional experience
2
2
Languages
Work History
IT Technical Support Specialist
Tata Consultancy Services(TCS)
08.2023 - Current
- Client: London Stock Exchange Group (LSEG).
- AD domain joining, group policy creation, and user account management.
- Responsible for Active Directory support and maintenance, such as password resets, and disabling and enabling user accounts.
- Supported remote workers with seamless technology integration, enabling productivity, and effective communication across dispersed teams.
- Secure mobile device configurations.
- Teams, Room Systems, troubleshooting.
- Priority hardware, software maintenance.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Developed and implemented system configurations, enhancing operational efficiency and reducing downtime across multiple projects.
- Collaborated with cross-functional teams to troubleshoot and resolve system issues, improving overall user satisfaction and system reliability.
- Provided technical support for hardware and software issues, resulting in improved user satisfaction and reduced downtime.
- Diagnosed and resolved system errors using remote troubleshooting tools, enhancing operational efficiency for end-users.
IT Technical Support Specialist
Tata Consultancy Services(TCS)
02.2022 - 07.2023
- Client: Sunbelt Rentals.
- System assembling and troubleshooting of hardware and software components.
- Responsible for Active Directory support
- Provided functional and technical support, troubleshooting, and diagnosing hardware and software problems through remote access.
- Provided Tier 2 support for Microsoft 365 applications (Outlook, Teams, OneDrive).
- Documented troubleshooting procedures to reduce repeat support tickets by 30%.
- Provided technical support for hardware and software issues, resulting in improved user satisfaction and reduced downtime.
- Diagnosed and resolved system errors using remote troubleshooting tools, enhancing operational efficiency for end-users.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Created user accounts and assigned permissions.
Education
B.Tech - EEE
ANURAG ENGINEERING COLLEGE
Kodad06-2021
Skills
Network troubleshooting
undefinedACHIEVEMENTS
Awarded as STAR Performer in TCS
Timeline
IT Technical Support Specialist
Tata Consultancy Services(TCS)
08.2023 - Current
IT Technical Support Specialist
Tata Consultancy Services(TCS)
02.2022 - 07.2023
B.Tech - EEE
ANURAG ENGINEERING COLLEGE