Keerthi M
Bangalore
Summary
KeerthiM Technical Specialist Cloud Computing(AWS) Iam a personable and enthusiastic Technical Specialistwith 3.5 years of experience in Cloud based solutions. Iam currently looking to resume my professional career thatwill utilize my diverse user guiding experience and take my career to the nextlevel.
Overview
5
5
years of professional experience
Work History
Technical Specialist
CyberSecurity, Amazon Web Services
Bangalore
04.2023 - Current
- Working as Abuse, that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet
- The key in maintaining the reputation of AWS’s IP space
- We vet potential abuse issues and contacts AWS clients in order to puta stop to these harmful acts.
Technical Associate
Amazon Web Services
10.2021 - 04.2023
- Specializing in Account And Access Management within AWS, I played a pivotal role in fortifying the security posture of customer accounts, with a speci c emphasis on mitigating the risk of account compromise. Key responsibilities include:
- Multi-Factor Authentication (MFA):Advocated and enforced the use of MFA across all AWS accounts, bolstering authentication mechanisms and significantly reducing the risk of unauthorized access
Technical CS Associate
Amazon Web Services
08.2020 - 10.2021
- As a dedicated member of the Billing and Accounts team, I played a pivotal role in ensuring seamless and efficient management of customers. My responsibilities included:
- Troubleshooting: Investigating and resolving technical issues related to billing discrepancies, account setup, and payment process, demonstrating a strong understanding of AWS services and billing mechanisms
- Quality Assurance:Maintained high-quality support standards, meeting and exceeding performance metrics for response times and customer satisfaction.
Education
B.E - Computer ScienceandEngineering, TheOxford Collegeof Engineering
08.2020
S.S.L.C -
04.2016
PUC -PCMB -
St.Francis PU College
03.2014
Skills
- AWS Services
- Security and compliance, Threat Intelligence
- Policy and Risk management
- Automation
- Project management
- Quality assurance
- Training and mentorship
Achievements
- Worked as Trainer to train new hires about AWS Cloud services, console experience, usage of internal tools, etc
- Received multiple awards and recognition such as service excellence, lowest resolution time and performer of the month
- Completed AWS Certified Cloud Practitioner exam
- Validation number : W75M0WR29E111YKP Validate at: https://aws.amazon.com/verification.
Additional Contribution
- Worked as team SPOC for task management, fun activities, process and Content updates to work ows
- Performed audits at site level to monitor quality for CS handling via feedback and mentorship
- Projects regarding process improvementand automation (usage of bots) to help streamline work ows
- Workforce managementon team level to prioritize clients with business impacts and production related
Languages
Timeline
Technical Specialist
CyberSecurity, Amazon Web Services
04.2023 - Current
Technical Associate
Amazon Web Services
10.2021 - 04.2023
Technical CS Associate
Amazon Web Services
08.2020 - 10.2021
B.E - Computer ScienceandEngineering, TheOxford Collegeof Engineering
S.S.L.C -
PUC -PCMB -
St.Francis PU College