Keerthi Menon N
Bengaluru
Summary
Resourceful Account Manager carrying over 11 years of experience in Client servicing, Project management, Account management and Localization with excellent client oversight, issue resolution, and relationship-building expertise. Detail-oriented with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated to continue to learn and grow,open to take up responsibilities. Dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.
Overview
11
11
years of professional experience
Work History
Account Manager
Hogarth Worldwide
10.2022 - 03.2023
- Handled localization requirements of international ophthalmic optics company ESSILOR, and other clients like COTTON USA, BOSH, etc
- Acted as main point of contact in matters relating to brief's, schedules and client concerns
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Collaborate with clients, vendors, and internal stakeholders and delegating tasks to ensure clear communication, expectations, and requirements are met.
- Create project plans, timelines, and budgets, and manage them effectively.
- Analyze project status and, when necessary, revise scope, schedule, or budget to ensure that project requirements can be met.
- Identified project risks and develop plans to minimize impact.
- Ensure project documentation, including project scope, specifications, and requirements, are up-to-date and communicated to all relevant parties.
- Coordination between Client, Production Teams (Digital/Print/Broadcast), and linguist teams ensuring efficient and effective delivery of projects based on priorities and deadlines.
- Documentation of brief's, jobs creation on WORD BEE tool, raising tickets on JIRA, creating estimates, invoices, obtaining PO's against job, transferring files related to project.
- Created process and checklists for new clients.
Account Coordinator
Deluxe Media Entertainment
08.2019 - 09.2022
- Provided localization services for Warner Bros/ Netflix/Amazon.
- Analyzed client brief's, created project plans, timelines, budgets, etc.
- Collaborated with clients, production departments, and translators ensuring client requirements are communicated to respective departments and project requirements are met.
- Handling escalations, redelivery requests, and other service requests.
- Investigating and resolving client inquiries/requests/complaints quickly.
- Ensure project documentation, including project scope, specifications, and requirements, are up-to-date and communicated to all relevant parties.
- Track project progress and provide timely status updates to stakeholders.
- Identify project risks and develop plans to minimize impact.
- Conduct project research to identify areas for improvement and best practices for future projects.
- Monitoring team's performance provide guidance, mentorship, and support to project team to ensure high-quality output.
- Generating reports regularly and sharing it with clients and team members.
Account Executive
FCB ULKA Advertising PVT LTD
02.2016 - 08.2019
- Handled creative requirements of ITC/WIPRO/BAMBINO/KURLON.
- Maintaining books of accounts, other financial records, revenue calculation, etc.
- Performing billing, collection, creation of estimates and PO's, approvals from clients.
- Maintaining petty cash/statutory payments/reimbursement related queries.
- Organize domestic travel arrangements and other expenses for employees during shoot.
- Maintained physical and digital records.
- Managed and organized files for easy retrieval during audits and adhered to safety procedures to prevent breaches and data misuse.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Handling media IB booking (entering bills into system individually and transferring payments to media channels respectively).
- Traveling to client sites to facilitate presentations and meetings.
Marketing Coordinator
KRISHNA ENTERPRISES BUILDERS AND DEVELOPERS
06.2014 - 01.2016
- Handling team of 6 tele callers.
- Provided team with customer database, monitoring their interactions, and providing feedback to ensure quality and customer satisfaction.
- Organizing events to gather customer data.
- Coordinating with advertisers (hoarding/billboards/channels/radio stations)
- Expanded territory by warm calls to customers and sending them required details on projects.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns/challenges.
- Coordinating with other departments (sales and accounts) to deliver solutions according to schedule and per customer requirements.
- Traveling to our sites to facilitate presentations and meetings with customers.
- Maintaining sales reports/incentive reports.
- Proposed application changes/modifications to meet changing customer demands.
Process Executive
INFOSYS BPO, Bangalore LIMITED
06.2012 - 08.2013
- Offered chat/voice support to British Telecom customers.
- Provided effective/quick solutions to customer queries through chats/calls.
- Troubleshooting done remotely/by scheduling technician at customer's site.
- Managed high levels of calls/chat and responded to technical support needs.
- Retained existing clients by extending high-quality and efficient support service.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Handling escalations and documented all transactions and support interactions in system for reference and addition to knowledge base.
Education
Diploma in Computer Applications -
St. Anne's Degree College
Bangalore03.2011
MBA/PGDM - International Human Resource / Public Admin
ISBM
Thane01.2015
B.Com -
Bangalore University
Bangalore01.2012
PUC -
Bangalore University
Bangalore04.2009
10th -
Kairali Nikethan School
Bangalore01.2007
Skills
- Project Management
- Project Planning
- Accountability
- Strategic thinking
- Account oversight
- Forecasting
- Leadership
- Research and development
- Time Management
- Account Management
- Budget Management
- Resource Management
Additional Information
12 Years 0 Month
Languages
English
Hindi
Kannada
Tamil
Malayalam
Internship
FCB ULKA, ITC Confectionaries, 6 Months, I went through a client serving interneship at FCB ULKA , where I was handling the creative requirements of ITC.
Personal Information
- Date of Birth: 05/11/92
- Gender: Female
- Marital Status: Single / Unmarried
Hobbies and Interests
I am a micro artist, working close to nature.
Timeline
Account Manager
Hogarth Worldwide
10.2022 - 03.2023
Account Coordinator
Deluxe Media Entertainment
08.2019 - 09.2022
Account Executive
FCB ULKA Advertising PVT LTD
02.2016 - 08.2019
Marketing Coordinator
KRISHNA ENTERPRISES BUILDERS AND DEVELOPERS
06.2014 - 01.2016
Process Executive
INFOSYS BPO, Bangalore LIMITED
06.2012 - 08.2013
Diploma in Computer Applications -
St. Anne's Degree College
MBA/PGDM - International Human Resource / Public Admin
ISBM
B.Com -
Bangalore University
PUC -
Bangalore University
10th -
Kairali Nikethan School
Similar Profiles
Kayleigh SpendloveKayleigh Spendlove
Account manager at Hogarth WorldwideAccount manager at Hogarth Worldwide
SUNAINA BHASKARSUNAINA BHASKAR
Senior Project Manager – Healthcare & Non-Healthcare at Hogarth WorldwideSenior Project Manager – Healthcare & Non-Healthcare at Hogarth Worldwide
SANTHOSH KUMAR ESANTHOSH KUMAR E
Audio Producer at Hogarth WorldwideAudio Producer at Hogarth Worldwide
Cortney BlanchardCortney Blanchard
Head of Operations at Hogarth WorldwideHead of Operations at Hogarth Worldwide
Abha MauryaAbha Maurya
Capex Controller at Diageo IndiaCapex Controller at Diageo India