Communicating with new people
Keerthi Mittapally
Sr. Media Quality Assurance
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Sr. Media Quality Assurance
Randstad Offshore Services
Hyderabad
11.2017 - Current
- Acting as a Team Lead and managing a team of four people.
- Responsible for the entire team's performance, organizing work, communicating goals, and allocating and managing resources, discussing SLAs and KPIs.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
- Diagnose and resolve quality and process issues ensuring that the Vendor and the invoices have been accounted for and tracked efficiently.
- Auditing and analyzing the reports, including budget and costing for account teams and monthly usage reports from vendors.
- Diagnose and resolve quality and process issues ensuring that the Vendor and the invoices have been accounted for and tracked efficiently.
- Administrating, and tracking invoices and purchases for License, CVDs & Job Boards working closely with Finance
- Contacting suppliers for help, escalating the issues, and advising users.
- Create and run reports to validate the accuracy of data.
- Effectively communicate and record, monitor team quality performance, producing QA reports, trends & dashboards.
- Ability to analyze data and perform root cause analysis to identify process issues and performance gaps.
- Research best practices to impact quality improvement initiatives and utilization standards.
- Coach and provide training to enable employees to meet consistent quality standards.
- Maintain process maps, SOPs, and procedures in line with QA
- Answering media channel-related questions - what is available, what is not, what is the process, what is the current inventory, etc.
- Off-Boarding colleagues - canceling or re-allocating licenses / Assigning/ re-assigning licenses/accesses via Fresh Service.
- Experience with Salesforce tool used for Client history and report creation.
- Use a tool called Coupa for the procurement and Media Implementations
- Working with Freshdesk Ticketing system to answer the queries and provide the support to the Internal stakeholders.
Business Development Executive
TechnoGen, Inc.
Hyderabad
02.2017 - 10.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Implemented innovative business development strategies to increase customer base and expand market share.
Business Development Executive
Techno Drive Software Solutions.
Hyderabad
10.2014 - 01.2017
- Analysis of requirements of the portal. Finding and matching prospective clients by telephone, e-mail, and the Internet.
- Ensure the complete portal should be shown in the demo.
- Use to check the company's requirements and their feedback, and forward it to the IT department.
- Ensuring the demos have to be done and making clients to available for demos.
- Negotiate to price for the portal with clients and make them comfortable with that.
- Scheduling demo meetings and support meetings with clients.
- Seek contact referrals from existing clients.
- Ensure that clients should understand the portal features and benefits and also help them to use the portal in the right way.
- Responsible for the full life cycle recruitment including sourcing, data mining, networking, identifying the resource, hiring, etc.
- I am having a very keen attitude toward recruiting and searching resumes from different kinds of websites like DICE, MONSTER, CAREER BUILDER, etc. to check their skills as well as communication skills, their study and professional background, discuss their experience and technical background and discuss their salary and negotiate them in term of salary.
- Effectively worked with US staffing companies and generate business to fore company.
- Coordinating with the clients and making them use the portal.
- Follow up with clients who came for demo meetings and closed the deal.
- Preparing emails, running campaigns, and posting new features and offers on social sites.
- Well experienced in cold calling, explanation, and giving demos.
Sr. Customer Support Executive
Abhibus Software Solutions
Hyderabad
09.2012 - 10.2014
- Hired as Customer Care Executive for APSRTC and promoted as Refund Executive and Auditor for the Customer Support department.
- Listened to customers' questions and concerns to provide answers or responses.
- Conducted surveys to determine customer opinion of products and services.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided information to the customer through live chats, emails, and calls.
- Sending Daily reports of refunds to the Manager and Vise present of the company.
- Experienced in proving training for new candidates, managing tests, etc.
- Processing and Tracking refunds to the customers and maintaining reports
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Trained new personnel regarding company operations, policies and services.
Customer Support Executive
Hathway Cable TV &Broadband Services
Hyderabad
09.2011 - 08.2012
- Responsible for taking calls, checking Internet, and Cable TV issues online.
- Excellent written and oral communication skills with the ability to interface with customers.
- Good knowledge in the explanation of the process to customers.
Provide a call description and a quick note to understand the customer's query. - Strong ability in resolving issues by troubleshooting.
Initiative in taking complaints and scheduling the fieldworker appointments. - Sending Daily reports of refunds to the Manager and Vise present of the company.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Education
Bachelor of Arts - Ecommerce
Vivekavardhani Degree & PG College
Kothagudem 05.2011 - 03.2013
Skills
Quality assurance
Customer Success & Customer Relations
Data Analysis & Management
People Management
Root Cause Analysis & Problem-solving
Project Management
Service standard compliance
Strategic sales knowledge
Sales expertise
Staff education and training
Research and due diligence
Strategic communications
Negotiation & Sales and marketing
G-Suites and MS-Office
Accomplishments
- Supervised team of four staff members.
- Achieved rewards by completing multiple projects with accuracy and efficiency.
- Achieved NCC Certificate from AP NCC academy.
Certification
Randstad Lean Six Sigma White Belt
Interests
Sharing Ideas, Healthy discussions on movies, technology, new trends
Making home DIYs
Cooking, Singing, and Collecting Currency Coins
- I enjoy cooking South Indian dishes - I love when I see people enjoying their meal that I cooked.
- I'm part of a Choir and I love to sing worship songs.
- I have a habit of collecting currency coins and keep them with me. However, I lost a huge collection of mine while I was shifting to my hometown due to Covid.
Timeline
Randstad Lean Six Sigma Yellow Belt
12-2021
Randstad Lean Six Sigma White Belt
09-2019
Sr. Media Quality Assurance
Randstad Offshore Services
11.2017 - Current
Business Development Executive
TechnoGen, Inc.
02.2017 - 10.2017
Business Development Executive
Techno Drive Software Solutions.
10.2014 - 01.2017
Sr. Customer Support Executive
Abhibus Software Solutions
09.2012 - 10.2014
Customer Support Executive
Hathway Cable TV &Broadband Services
09.2011 - 08.2012
Bachelor of Arts - Ecommerce
Vivekavardhani Degree & PG College
05.2011 - 03.2013
Post Graduate Diploma in Computer Applications Certified
02-2010