Keerthi Raj KR

The Swiggy catalog refers to a comprehensive database of restaurants, menus, and food items available on the Swiggy platform for users to place orders. A CV related to managing the Swiggy catalog would typically highlight skills and experience in the following areas:

SWIGGY CATALOG MANAGEMENT

Data Management: Managed and organized extensive restaurant and menu databases to ensure accuracy and efficiency.
Content Curation: Curated high-quality images, descriptions, and details for restaurant menu pages, enhancing the visual appeal and accuracy of the platform.
Quality Assurance: Ensured consistency and accuracy in all restaurant and menu information, including deals and offers.
Database Maintenance: Regularly created deals, handled reservations, and managed pre-book offers in line with restaurant patterns and business requirements.

CONTENT AND CLIENT SUPPORT

Content Curation: Led the creation of detailed and engaging restaurant profiles on the application.
Content Moderation: Validated and refreshed content across restaurant pages to align with changes in business strategies and offerings.
Client Content Support: Managed a quick-resolution team for timely updates on client pages, adjusting to their evolving business needs.
Training & Development: Developed and enforced user and business-centric guidelines for app content to improve consistency and quality.

OPERATIONS AND WORKFLOW MANAGEMENT

Workflow Management: Oversaw the content collection process from primary sources (field team, sales executives, clients) and secondary sources, ensuring seamless integration into the platform.
Quality Management: Implemented strict quality control measures, ensuring the accuracy and completeness of tasks.
Training & Development: Provided training to new team members on processes and best practices for content management.

CROSS-FUNCTIONAL COLLABORATION AND USER EXPERIENCE

Cross-Functional Tasks: Led key projects to enrich data and improve content quality, collaborating with sales, product, and marketing teams to align content with strategic campaigns.
Testing & Bug Identification: Conducted manual testing of backend and frontend interfaces, identifying and fixing bugs within the turnaround time.
User Experience Enhancement: Worked across teams to enhance overall user experience, improving the usability and appeal of restaurant profiles.

ADDITIONAL RESPONSIBILITIES

Reporting & Auditing: Created detailed reports, led audits, and trained new hires on content management processes.
Team Leadership: Assigned tasks and coordinated campaigns, ensuring timely updates on special offers, freebies, election day promotions, dining vouchers, NTR (New to Restaurant) coupons, and "Deal of the Day" promotions.

• Managed the complete catalog for Small Home Appliances (SHA), ensuring accuracy and timely updates.
• Coordinated directly with brands for catalog changes and provided approvals for issue resolution.
• Oversaw task completion by the execution team to meet project goals.
• Trained associates on cataloguing processes, improving their skills and efficiency.
• Led projects aimed at improving the SHA catalog, enhancing product visibility and user experience.
• Maintained performance trackers to monitor both individual and team progress.
• Reported to the manager on overall team utilization and performance metrics.
• Efficiently managed the team, preventing backlogs in daily operations.
• Reviewed website content to ensure adherence to content guidelines and quality standards.
• Monitored Click-Through Rates (CTR) from various category entry points to optimize performance.

• Worked on tickets in Revision team (Price Revision, Partial Revision, Item Addition, Updating menu, Image tagging)
• Worked on self-serve (Price edit and commission) partner will be sending requests for price change of the item and addition of commission for some items
• Publishing daily work report of all the team to the managements.

• Handling new Project 'Swiggy Store Project (Grocery Product Launch)'
• Created and managing Menu Architecture of Subway Pan India on Swiggy Portal
• Gave training to Associates about the new Project
• Led team to catalog creation in Swiggy Dashboard and resulting more than 3000 store lives within One Month
• Extracting data through Fresh-desk Tool and assigning task to Associates on daily basis
• Publishing daily work report of all the team to the managements
• Resolving menu related issues (Price Revision, Partial Revision, and Item Addition).