Keerthi S M
Bangalore
Summary
Seeking a challenging career in the quality assured environment and to work for an organization where my talents and skills can be utilized towards mutual growth, its progress and development. To be part of an esteemed organization, groom and nurture my abilities in a competitive and challenging work environment.
Accomplished Technical Advisor with excellent innovation, communication, and organizational qualities. Superb talents in troubleshooting the inconsistencies and malfunctions of products.
Overview
5
5
years of professional experience
Work History
Senior Technical Advisor
Concentrix
Bangalore
04.2023 - Current
- Technical Expertise: Solid understanding of the product. This includes troubleshooting technical issues, explaining complex concepts to customers, and ensuring customer or clients have a positive experience.
- Customer Interaction: Interact with customers via phone, chat, or email with effective communication skills by addressing customer concerns, resolving issues, and maintaining a positive rapport.
- Problem Solving: As a Senior Technical Advisor, I tackle challenging problems. I'll analyze issues related to M365, identify root causes, and find solutions promptly.
- Time Management: Balancing multiple tasks, handling customer inquiries, and meeting performance metrics are part of your daily routine.
- Training and Support: Concentrix provides training and support to help us excel in your role. We'll stay updated on product changes and learn new skills to enhance our technical expertise on Microsoft office, Exchange, Outlook, Commerce, Teams, SharePoint.
- Provided guidance and mentorship to junior staff members on complex technical issues.
Senior Customer Service Representative
HSBC
Bangalore
02.2022 - 03.2023
- responsibilities:
Customer Interaction: Communicate transparently with excellent interpersonal skills, delivering amazing customer service. Whether it’s over the phone or through other channels,confidently assisted customers with their banking queries.
Digital Services: Inform customers about alternative digital services, encouraging them to explore convenient online banking options.
Problem Resolution: When handling complaints, take ownership and work towards effective resolutions. Building rapport and maintaining customer account details are essential.
Supported for EMEA Region.
Customer Support Associate
Tele performance
Bangalore
09.2019 - 12.2021
- Tele performance is a Omni channel company.
- Customer Interaction: Handle customer inquiries, resolve complaints, and provide accurate information about products and services. Effective communication skills are crucial.
- Problem Solving: Identify the customer’s situation through effective questioning strategies and find solutions promptly.
- Active Listening: Being a good listener is essential.Understand customer needs and address them appropriately.
Education
SSLC -
St. Joseph's Convent, Madikeri
PUC -
Alvas pre-university college, Moodabidre
BSc(PMCs) -
JSS College of Arts, Commerce and Science, Mysore
Skills
- Technical Skill
- Decision making skill
- Excellent communication skill
- Target oriented
- Good listening and speaking skill
- Computer Skill
- MS Office Applications
- Internet
- Social interactions
- Training and mentoring
- Written Communication
- Effective Communication
- Teamwork and Collaboration
- Time Management
Personal Information
- Father's Name: Shivanand VM
- Date of Birth: 05/29/98
- Nationality: Indian
- Marital Status: Single
Personal Qualities
- Strong Leadership and Motivational Skills
- Good Interpersonal Skills
- Systematic, Time and Task Oriented
- Good Problem Solving and Decision Making Skills
Languages
- English
- Kannada
- Hindi
Hobbies and Interests
- Listening To Music
- Watching Movies
Disclaimer
I hereby declare that the information furnished above is true, correct & complete to the best of my knowledge & belief.
Timeline
Senior Technical Advisor
Concentrix
04.2023 - Current
Senior Customer Service Representative
HSBC
02.2022 - 03.2023
Customer Support Associate
Tele performance
09.2019 - 12.2021
SSLC -
St. Joseph's Convent, Madikeri
PUC -
Alvas pre-university college, Moodabidre
BSc(PMCs) -
JSS College of Arts, Commerce and Science, Mysore