Keerthi TK
Customer Service Specialist
Bengaluru,KA
Summary
Dynamic Customer Service Specialist with a proven track record at Bangaru Traders, adept at resolving complex complaints and enhancing customer satisfaction. Skilled in complaint resolution and relationship management, I excel in high-pressure environments, delivering tailored solutions while maintaining professionalism and clear communication. Committed to fostering trust and loyalty among clients.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Customer Service Specialist
Bangaru Traders
08.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
BBA - Business Administration And Management
North East Frontier Technical University
Bengaluru, India 04.2001 -
Skills
Customer service
Timeline
Customer Service Specialist
Bangaru Traders
08.2022 - Current
BBA - Business Administration And Management
North East Frontier Technical University
04.2001 -