Keerthi Chandra Kailas
Hyderabad
Summary
Dynamic Senior Executive with a proven track record at Wipro, specializing in organizational development and cross-functional team leadership. Excelled in delivering innovative training solutions and driving digital transformation, achieving a significant increase in training effectiveness. Renowned for strategic leadership and a global mindset, consistently enhancing stakeholder satisfaction and team performance. Senior Executive Trainer with relevant experience in leadership development, organizational culture enhancement, and performance improvement. Strengths lie in strategic planning, communication skills, team building, and employee engagement. Past roles reflect consistent success in training executives to navigate complex business environments and drive operational efficiency. Strong track record of contributing to company growth and productivity through effective executive training programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Executive Trainer
Wipro Limited
Hyderabad
11.2023 - Current
- Supervised, evaluated or referred instructors to skill development classes.
- Monitored progress of trainees through regular check-ins and performance reviews.
- Created innovative learning materials, such as videos, manuals, presentations, and job aids.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Identified areas of improvement within existing processes and procedures.
- Prepared detailed reports summarizing outcomes from each program or initiative.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Executive
Wipro
Hyderabad
11.2021 - 11.2022
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Communicated day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Associat
Mnop software solutions
Bangalore
03.2018 - 09.2021
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Evaluated customer feedback to identify areas of improvement for the company's services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Developed an understanding of customer needs by actively listening during conversations.
- Suggested alternative solutions when unable to resolve the issue at hand.
- Assessed customer satisfaction levels throughout the interaction process.
- Identified potential opportunities to improve customer experience by suggesting additional products or services.
- Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Mentored junior team members and managed employee relationships.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Commerce - Professional Accounting
Osmania University
Hyderabad03-2012
Skills
- Organizational development
- Global mindset
- Strategic leadership
- Digital transformation
- Financial literacy
- Executive coaching
- Training delivery
- Learning management systems
- Adult learning theory
- Virtual training
- Workshop facilitation
- Stakeholder management
- Training needs analysis
- Coaching and mentoring
- Cross-functional team leadership
- Quality management
- Feedback delivery
- Organizational change management
Certification
- Trainer the Trainer
- Coaching Tactics
- Six Sigma Trained
- Lean Trained
Affiliations
- Streamlining Processes to Enhance Efficiency
- Handling High-Pressure Situations
- Employee Development and Performance Management
- Simultaneously Managing Multiple Roles
- Balancing Client Expectations with Internal Goals
- Providing Ongoing Employee Development
- Providing One-on-One Coaching
- Aligning Training Programs with Organizational Goals
Tools
- Customer Relationship Management
- Microsoft Excel
- Google Sheets
- Tableau
- Power BI
Accomplishments
- Inspiring Performance
- Victory League
- Habit Flagbearer - Demonstrating Stewardship
- Operations Excellence Award
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Executive Trainer
Wipro Limited
11.2023 - Current
Senior Executive
Wipro
11.2021 - 11.2022
Senior Associat
Mnop software solutions
03.2018 - 09.2021
Bachelor of Commerce - Professional Accounting
Osmania University
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