KEERTHIKA R
Chennai
Summary
Quality Assurance professional with over 6 years of experience in manual testing and QA leadership across web, mobile, and OTT platforms. Expertise in functional, regression, exploratory, integration, and compatibility testing, with a strong command of STLC, defect management, and Agile practices. Led a 12-member team managing sprints and Kanban workflows via Azure DevOps, supporting CI/CD validation with Jenkins, and GitHub. Proficient in Jira, TestRail, SIM, Postman, AWS services and familiar with Selenium WebDriver and TestNG. Known for effective stakeholder collaboration, KPI reporting, and on-time, high-quality releases.
Overview
6
6
years of professional experience
Work History
DEVICE SPECIALIST
AMAZON
Chennai
10.2022 - 02.2023
- Successfully launched 8 major products on time, improving organizational productivity, and ensuring high-quality releases that supported seamless customer adoption.
- Managed a 12-member QS team, boosting operational efficiency, accelerating delivery timelines, and strengthening team performance.
- Liaised with cross-functional stakeholders to align requirements and release milestones, reducing communication gaps by 40%, and ensuring smoother launch cycles.
- Developed and delivered training materials for new hires and quality initiatives, accelerating onboarding time by 30% and improving readiness for multi-device testing.
- Streamlined redundant test scenarios, improving efficiency and reducing overall test execution time by 40%, enabling faster, and more stable release cycles.
- Owned weekly, monthly, and quarterly business review presentations, delivering comprehensive KPI performance reports.
- Maintained sprint boards and supported Agile ceremonies, increasing team alignment, improving workflow transparency, and enhancing overall delivery effectiveness by 20%.
SENIOR QUALITY ASSOCIATE
AMAZON
Chennai
10.2018 - 09.2022
- Maintained Kanban & sprint boards in Azure DevOps, tracking backlogs and defects, improving sprint visibility and on-time delivery by 20%.
- Validated Jenkins CI/CD builds, executing 250–350+ smoke, sanity, and regression tests per release, ensuring 95% build stability.
- Coordinated manual testing by reviewing 20–30+ GitHub code changes per sprint, validating impacted areas and ensuring 100% test readiness.
- Reviewed Selenium/TestNG automated runs (300+ per cycle) to assess regression coverage and detect 30–40% release-impacting defects early.
- Managed device inventory, ensuring test readiness, reducing downtime by 35%, and improving team throughput.
- Owned Salesforce test design and execution, creating 100% of test cases from scratch for CTI workflows, UI validations, and integration behavior; functioned as the SPOC, improving test accuracy, and reducing requirement gaps by 30%.
- Conducted a deep-dive root cause analysis (RCA) for recurring issues, implementing preventive fixes that lowered repeat defects by 38%, resulting in long-term product stability.
- Drove continuous improvement through retrospectives, contributing to a 25% increase in sprint efficiency by refining processes and improving team coordination.
- Led end-to-end testing across OTT devices, mobile platforms, browsers, and multiple OS versions, ensuring full coverage and consistent functionality.
- Presented feature demos and release readiness updates to cross-functional stakeholders, improving transparency and alignment.
QUALITY ASSOCIATE
AMAZON
Chennai
09.2016 - 09.2018
- Executed end-to-end validation of AWS Connect features, ensuring functionality across contact flows, CTI events, agent experience, and API behaviors, which improved overall system stability.
- Derived over 165 test scenarios from user stories, achieving 30% functional coverage per sprint, which strengthened testing depth, and improved release quality.
- Implemented prioritization and scenario grouping, reducing overall total test steps by 41%, and improving execution speed.
- Performed smoke, sanity, canary, and regression testing across all regions, enabling consistent, defect-free rollouts, and reducing post-deployment issues.
- Validated audit findings with stakeholders, and implemented corrective actions to prevent future defects.
Education
B.E Computer Science And Engineering -
Saveetha Engineering College
Chennai 08.2011 - 04/2015
Skills
- Manual, Functional, Regression, Exploratory Testing
- Integration & Compatibility Testing
- Test Scenario & Test Case Design
- Defect Management, Root Cause Analysis (RCA)
- UX/UI Validation
- API Testing (Postman)
- Software Testing Life Cycle (STLC)
- Agile Testing (Kanban)
- Test Planning, Execution & Reporting
- Selenium WebDriver, TestNG (Automation Review & Support)
- Automated Regression Coverage Analysis
- Sprint Planning & Backlog Grooming
- Stakeholder Collaboration
- Team Leadership & Mentoring
TOOLS
Jira, Testrail, SIM, Contact Lens, Postman, Salesforce, AWS Services (S3, Lex, IAM, CloudWatch, Polly), Azure, Jenkins (CI/CD build validation), GitHub, Selenium WebDriver, TestNG
Awards
- Awarded the 'Device Testing Excellence Award' for delivering high accuracy validation across all Fire TV and mobile platforms.
- Recognized with the 'Continuous Improvement Champion Award' for optimizing test suites and improving execution efficiency.
Languages
Tamil
First Language
English
Proficient
C2
Timeline
DEVICE SPECIALIST
AMAZON
10.2022 - 02.2023
SENIOR QUALITY ASSOCIATE
AMAZON
10.2018 - 09.2022
QUALITY ASSOCIATE
AMAZON
09.2016 - 09.2018
B.E Computer Science And Engineering -
Saveetha Engineering College
08.2011 - 04/2015