Summary
Overview
Work History
Education
Skills
Affiliations
PROJECT : 1
PROJECT : 2
Timeline
Generic

KEERTHIKA MATHI

Chennai

Summary

Experienced client relationship manager with a proven ability to cultivate and maintain strong partnerships. Skilled in understanding client needs, providing personalized solutions, and ensuring client satisfaction. Proficient in building rapport and trust to foster long-term relationships. .

Overview

3
3
years of professional experience

Work History

Systems Integration Analyst

Athena Health
Chennai
12.2023 - Current
  • Developed and maintained integration solutions to ensure data accuracy between applications using Athenanet software and endeavored to maintain the quality score to 99%.
  • Got exempted in different queues. (fee/allowable) (patients) (exploding codes).
  • Have achieved level of effort (LOE) at 100% and maintained productivity level above 120% every month.
  • Collaborate with other departments to ensure that all integration needs are met and timely updates in scrum.
  • Created detailed reports on customer relations activities and performance metrics.

Process Associate

ADP India
Chennai
10.2021 - 12.2023
  • Monitored performance metrics using client360 software to measure process effectiveness in both National accounts (NA) and Major accounts(MA)
  • Identified potential risks associated with processes and recommended corrective actions, which resulted in a 9.5% NPS score. This achievement has been recognized with positive feedback from the reporting manager.
  • Handled 55 clients in National accounts and 20 clients in Major accounts.
  • Coordinated workflow between departments by providing timely updates on project statuses.
  • Delivered compelling product and software demonstrations to clients, showcasing key features and functionality and successfully made the20+ client to use the tool.
  • Collaborated with cross-functional teams to develop new methods of improving process operations, which increases the client retention ratio.
  • Resolved client service inquiries within established time frames while maintaining a high level of quality assurance via siebel software.

Education

MBA - Finance

Alagappa University
Chennai
04-2024

Master of Arts - Business Administration

University of Madaras
Chennai
12-2023

Bachelor of Arts -

Anna Adarsh College For Women
Chennai
03-2020

Skills

  • CLIENT RELATIONSHIP MANAGEMENT
  • CROSS - FUNCTIONAL COLOBRATION
  • POWER BI DESKTOP
  • POWER QUERY EDITOR
  • POWER BI SERVICE
  • DAX CALCULATIONS
  • DATA MODELING
  • SALESFORCE
  • DATA VISUALIZATION
  • E- SERVICE HANDLING

Affiliations

  • Having 3+years of Experience in IT Industry with 2 years of Experience in Microsoft Power BI, Power BI Service and BI Reporting.
  • Experienced in using Different Modes and in getting data from different data Sources into Power BI.
  • Collaborate with the clients to get the business done.
  • Experienced in Handling Data Transformation Techniques using Power Query Editor.
  • Experienced in Creating and Implementing Data Modelling using Append, Merge and Relationships in Power BI.
  • Specialized in Creating Visualization using Different Charts and customs charts in Power BI Skilled in Creating Interactive Reports and Dashboards in Power BI Desktop and Service using Filters, Slicers and Synchronized Slicers.
  • Experienced in Creating Calculated Columns and New Measures using DAX Queries.
  • Supported special projects upon request from department.
  • Skilled in Creating Interactive Reports and Dashboards using Different Techniques such as Drill Down and Drill Through and Hierarchy as well.
  • Experienced in Implementing Row Level Security and Object Level Securities both Static and Dynamic Using DAX in Power BI Desktop and Power BI Service as well.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Collaborated with cross-functional teams to develop new methods of
    improving process operations.
  • Conducting Demonstrations to the clients about the products and services provided by the organization.
  • Knowledge in Writing SQL Queries using Joins, Views etc. to get data into Power BI.

PROJECT : 1

DOMAIN : Integration System analyst

PROJECT TITLE : Patient Data Analysis 

 CLIENT : Innovacare 

 ENVIRONMENT : Power BI & SQL Server 

ROLES AND RESPONSIBILITY 

  • Understanding knowledge of design principles and fundamentals of healthcare.
  • Imported data using import mode in Power-BI desktop.
  • Created calendar view calculated columns in Power pivot using DAX. Managed relationships in the tables and created data models in model view.
  • Created various interactive Reports and dashboards

PROJECT : 2

DOMAIN : Process associate 

PROJECT TITLE : E-service Demonstration Analysis

CLIENT : Technosoft Solutions

ENVIRONMENT : Power BI & SQL Server

ROLES AND RESPONSIBILITY

  • Analysis of the specifications and requirements provided by the clients.
  • Create Visuals and Reports in Power BI Desktop and publish into Power BI Service
  • Building walkthrough about the product and the service which we provide.
  • Good interpersonal communication, client interaction skills.
  • Created measures and columns in Power BI Desktop.

Timeline

Systems Integration Analyst

Athena Health
12.2023 - Current

Process Associate

ADP India
10.2021 - 12.2023

MBA - Finance

Alagappa University

Master of Arts - Business Administration

University of Madaras

Bachelor of Arts -

Anna Adarsh College For Women
KEERTHIKA MATHI