Keerthi Kumar (KK)
Product Manager
Bengaluru
Summary
With over 12 years of experience in product management, I have a proven track record of driving product strategy and innovation. My expertise in leading cross-functional teams to deliver impactful products aligns with my passion for creating solutions that meet user needs and business goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Product Manager
GE Healthcare
07.2022 - Current
- Presented compelling product demonstrations at industry conferences, garnering significant interest from potential customers and stakeholders alike.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Demonstrate superior product and industry knowledge and helps organization to gain the competitive edge.
- Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback.
- Works with cross-functional teams to deliver features and major, complex products.
- Possesses a deep understanding of the technology stack and impact on final product.
- Routinely collaborates with UX, Architecture and engineering teams on multiple issues and decisions.
- Demonstrates expert persuasion and influencing skills that ensure alignment between customer, product manager and engineering teams.
- Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases.
- Owns and manages the backlog; continuously orders and prioritizes to ensure that 1-2 sprints/iterations of backlog are always ready.
- Prioritize continuously in accordance with the understanding and validation of customer problems and needs.
- Demonstrates strategic expert level skills in problem decomposition and ability to navigate through ambiguity.
- Engages frequently (50% of the time) with the development team; facilitates discussions, provides clarification, story acceptance and refinement, testing and validation; contributes to design activities and decisions.
- Translates unstructured or ambiguous work requests into actionable user stories and work units.
- Partners with Development Leadership to ensure healthy development process.
- Mentors junior team members.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Increased product adoption by developing and implementing effective marketing strategies.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
Senior Product Owner / Senior Program Manager
Thoughtfocus Ltd
12.2020 - 07.2022
- Elicitation, analyzing, managing the real needs of project stakeholders including customers, end users, with focus on requirements & quickly move into management of those requirements & verifying their end-to-end implementation through actual implementation on SDLC methods from Planning, Analysis, Design, Development, testing, Implementation & Maintenance
- Project & work-stream management
- Managing multiple projects simultaneously & effectively by monitoring team activities, establishing milestones & schedules
- Critically evaluate information gathered from multiple sources & reconcile conflicts
- Continuous interaction with tech & non-tech teams
- Manage risks related to reporters, projects, stakeholders & provide suitable solution
- Manage product implementation & take ownership of project management including customer relationship, planning & financials
- Manage of team of consultants, developers, QA, BA’s across cross-functional teams Globally (varied Geography)
- Conceptualize & formulate effective breed of solutions that address key implementation objectives within the bounds of scope, schedule & efforts
- Manage system configurations & deployment activities across multiple engagements
- Build & foster internal consulting teams capability within the implementation scope for various domains or industries like High Tech, Supply Chain, Retail & CPG
- Build & contribute to product roadmap through active feedback from customers & implementation experience
- Adhere to company policies & procedures to ensure the implementation is within specified company standards
- Manage & prioritize Feature iterations, set release expectations, set story points for measuring the product backlogs on Microsoft Azure Devops by utilizing it's available features effectively
- Collaborated with product development team to effectively modernize and update promotions writing Epics, User Stories, maintaining Product Backlog, Tasks, Impediments & tracking bugs
- Analyze the Features with INVEST model & split the product backlogs to meet the completion status per the set measurement of the Story points
- Preparing Project plans, Sprint plans followed by BI reports like Burndown, Burnup & others using Azure functionalities
- Conduct Sprint Grooming, Planning, Review & Retrospective sessions with the Scrum teams as a product owner
- Applied agile methodology to shorten cycle time and achieve target margins
- Possess sound knowledge on project management activities in-line with SDLC that includes Initiate, Planning, Execution, Monitoring, Control & closure phases
- Possess great knowledge of client interaction directly with customers across geographies.
Senior Product Owner / Program Manager
Zensar Technologies Pvt. Ltd.
06.2019 - 12.2020
- Possess sound knowledge of TPM & TPO (trade promotion management & optimization) processes implemented for various CPG customers that includes: Planning, Promotion Execution, Funds management, Payments Requests, Deduction Resolution, Promotion Planning, Reporting using BI tools, Post-event analysis & optimization with insights
- Liaised with product team and development team to help break down requirements
- Interacted with internal stakeholders as voice of customer
- Maintained project schedules by managing timelines and making proactive adjustments
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
- Investigated and corrected or escalated project problems
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Represented visually on a Kanban board, allowing team members to see the state of every piece of work at any time.
Senior Solutions Consultant
E2open Systems
02.2016 - 06.2019
- Evangelized for updated supply chain and channel data products following introduction of new features or updated specifications
- Performed proof of concept demonstrations, instructing potential customers on benefits of TPO, rebates, claims, inventory and business intelligence products
- Collected customer satisfaction data via surveys and other measures, including POS, INVENTORY, SHIPMENTS, RETURNS, CROSS- SALES and various other data
- Performed detailed research of customer business structures to accurately tailor trade promotions, planning, rebates, incentives, claims and retail & CPG products to unique needs of each
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Implementation Consultant
Teamlease Services Ltd
04.2014 - 12.2015
- Assisted in planning of web and mobile software and system testing efforts
- Recommended automated operational improvements based on tracking and analysis of as-is & to-be data
- Requirement gathering, delivering documents on business requirement, product specifications, wireframes or mock-ups, root cause analysis, system improvement planning, process improvement planning, high level design etc..
Functional Consultant
Valixsoft Systems
11.2011 - 04.2014
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Developed ERP metrics derived from raw company data to track improvements in organizational efficiency
- Evaluated as-is and to-be trends to understand competitive environments and assess current strategies
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SEACET - Bangalore
09.2008 - 05.2012
Skills
Certification
Certified Scrum Product Owner (CSPO)
Affiliations
- Scrum Alliance
- UX Design Academy
- Business Analysis Global Forum
- Google UX designer's Forum
- Agile Product Owners
Timeline
Product Manager
GE Healthcare
07.2022 - Current
Senior Product Owner / Senior Program Manager
Thoughtfocus Ltd
12.2020 - 07.2022
Senior Product Owner / Program Manager
Zensar Technologies Pvt. Ltd.
06.2019 - 12.2020
Senior Solutions Consultant
E2open Systems
02.2016 - 06.2019
Implementation Consultant
Teamlease Services Ltd
04.2014 - 12.2015
Functional Consultant
Valixsoft Systems
11.2011 - 04.2014
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SEACET - Bangalore
09.2008 - 05.2012
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