Retain and grow revenue from the existing book of business, manage the customer lifecycle, handle customer contract renewals, increase footprint within the business, and forecast and reduce churn.
Understand the customer's business needs to ensure customer satisfaction, encourage continued long-term relationships, and help identify opportunities where Kaseya services fit their ongoing business.
Meet weekly and quarterly up-sell and cross-sell opportunity generation consistent with sales targets.
Manage the pipeline and maintain CRM hygiene. Conduct product demonstrations, manage renewals, send quotations, negotiate, and close deals.
Business Development Manager, IN
Darch Studios
Bengaluru
09.2022 - 11.2023
Identify and pursue new business opportunities within the architecture and construction industry, and qualify leads.
Understand the requirements and log them into the client database and schedule meetings.
Collaborate with the Chief Architect and the clients to develop a project brief and a financial proposal.
Negotiate contracts, send proposals, and close the lead. Secure the work order and transition the client to the AEC (Architecture, Engineering & Construction) department.
Sales Development Representative, APAC & ANZ
ElectroNeek Robotics
Hyderabad
11.2021 - 10.2022
Cold calling prospects (Decision Makers) to create initial interest, qualifying the leads, and getting the prospects to attend the frst meeting.
Training new hires with the process and tools.
Using CRM to log the activities, manage all activities, opportunities, and account management on Salesforce.
Excelling in providing accurate quotations of designs of apparel and merchandise to clients via email.
Executing impact email campaigns using Sales Handy.
Proven success in collaboration with colleges and universities to fulfill their unique merchandising and apparel needs.
Proficiently liaised with vendors, ensuring seamless sourcing of merchandise and coordination with the logistics team.
Managed data cleanup operations and skillfully uploaded refined data into Salesforce, contributing to enhanced efficiency.
Inside Sales Account Manager, EMEA
Dell International Services
Hyderabad
11.2017 - 08.2020
Reaching the aligned targets by helping a set of commercial business clients transform and modernize their IT with Dell Solutions.
Scheduling meetings and trip visits for the regional account managers.
Consulting on the client's IT setup and suggesting improvements to their IT infrastructure. Strategically planning to target low-spending accounts by researching the client company and their previous purchase history based on their Addressable Market Opportunity (AMO) and pitching our products to increase their Share of Wallet (SOW) with Dell.
Connecting with zero-spending clients in the R&D segment. Managing accounts using Salesforce to log activities, schedule appointments with clients, and track leads and pipeline management.
Education
Bachelor of Arts - Accounting And Computer Science
St Marys Yusufguda
Hyderabad, TG
05-2017
Skills
Business growth and retention
Business Development
Client Relationship Building
Contract Negotiations
Strong interpersonal skills
Upselling and Cross selling
Closing deals
CRM proficiency
Client acquisition
Revenue Generation
Lead prospecting
Account development
B2B Sales
Solution selling
Certification
Google Ads
Google Analytics
Outreach Foundations and Proficiency
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Internship with Amazon
Internship from College placement with Amazon in my 2nd and 3rd year of degree. (September 2015 to January 2016, October 2016 to December 2016)
Being the POC for the customer for their queries and concerns regarding their orders.
Attend the service inquiries and also help them with the full process of the orders.
Maintaining empathetic professional attitude towards customers to resolve their queries with an appropriate solution.
Create follow ups with customers for better resolution if and when there are no updates from the logistics team.
Timeline
Sales Account Manager, EMEA
Kaseya
11.2023 - 06.2024
Business Development Manager, IN
Darch Studios
09.2022 - 11.2023
Sales Development Representative, APAC & ANZ
ElectroNeek Robotics
11.2021 - 10.2022
Inside Sales Representative, US
Greek House
03.2021 - 11.2021
Inside Sales Account Manager, EMEA
Dell International Services
11.2017 - 08.2020
Bachelor of Arts - Accounting And Computer Science