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Keerthivasan Raju
Director Of Operations
Chennai
Summary
· Seeking senior-level assignments in heading the operations with focused Customer Relationships in the Hospitality Sector with an organization of repute.
Focused Director of Operations with 23 years of success. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Exposure in key markets (Chennai, Hyderabad, Bangalore, New Delhi, Maldives) backed by expertise in managing Sales/Marketing, Strategic Planning, Financial Management, Business Development, Performance, Client Relations, Operations, Profit Centre head, Innovation, People Management, Turn around, new product and service design development
Overview
26
26
years of professional experience
5
5
Certification
6
6
Languages
Work History
Director of Operations
Sri Mak & Co
05.2024 - Current
- Company Overview: https://www.mconventions.com
- Https://www.mconventions.com
- Pre-Opening/ Operations /Sales & Marketing/ Banquets/ Strategic / People Management/Profitability (Currently Handling – 05 Outlets)
Corporate General Manager
Coastal Grand Group of Hotels & Resorts Pvt., Limited
03.2021 - 03.2024
- Company Overview: https://www.coastalgrandhotels.com/
- Develop a strategic plan for optimized productivity
- Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
- Adhere to company standards for excellence and quality
- Seek out opportunities for expansion and growth by developing new business relationships
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas Expertise with - 14 Hotels & Resorts With -300 Rooms Inventory Budget Achiever /strategies Planner / One Point Turnkey Solutions / Pre–Opening Expertise / Plug-In Analyzer…
- Https://www.coastalgrandhotels.com/
City Operations Manager
Isthara Parks Private Limited
03.2020 - 03.2021
- Company Overview: https://www.isthara.com/
- Responsible for planning, directing, coordinating and controlling the maintenance of common facilities in all completed housing complexes for Food & Beverages as well as responsible for managing security, housekeeping and horticulture services at all under-construction sites of- ISTHARA -in a cost-effective manner
- Https://www.isthara.com/
General Manager - Pre-Opening / Operations
Poppy’s Group of Hotels & Resorts
10.2017 - 01.2020
- Company Overview: https://poppyshotels.com/
- Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth
- Https://poppyshotels.com/
- Broad Exposure in key markets (Chennai, Hyderabad, Bangalore, New Delhi, Maldives) backed by expertise in managing Sales/Marketing, Strategic Planning, Financial Management, Business Development, Performance, Client Relations, Operations, Profit Centre head, Innovation, People Management, Turn around, new product and service design development
Front Office Manager
CJ Palazzo
10.2015 - 10.2017
- Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure
- Dexterously handled and supervised a team of - 75 members
Room Division Manager
Sterling Holidays Resorts India Pvt., Ltd.
11.2013 - 10.2015
- Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth
Pre-Opening Team - Housekeeping Manager
Carlson Rezidor Hotels & Resorts Worldwide
09.2010 - 09.2013
Executive Housekeeper (Pre-Opening)
Aitken Spence Hotels & Resorts Pvt Ltd.
09.2008 - 09.2010
Executive Housekeeper
Orange County Resort
07.2007 - 09.2008
Senior Executive Housekeeping
The Carlton, Raheja Hospitality Service Pvt Ltd
06.2006 - 08.2007
Executive Housekeeper
Hotel Chenney’s Gateway
06.2004 - 01.2006
Shift running Floor Manager
McDonald's Family Restaurant
12.2001 - 04.2004
Front Office Supervisor/ Housekeeping Supervisor /Room Service Order Taker
Hotel Salem Castle
09.1999 - 09.2001
Education
BBA - Business Administration And Management
Madurai Kamraj University College
Madurai, India 04.2001 -
National Council of Vocational Training Diploma - Trade & Industry
ITDC
Bengaluru, India01-1999
Skills
CARE
Training Courses Completed
- Customer care
- Managerial Training Program — Level -1/Level- 2/Level-3
- Train the Trainer Program (Second Level)
- Housekeeping and laundry operation Training Program
- Supervisory Skills Training Program
- Basic First Aid and CPR
- AGARATA — Training Program
Number Of Dependents
2
Location Preference
- India
- Abroad
Personal Information
- Passport Number: J1518595
- Date of Birth: 06/13/75
- Nationality: Indian
- Marital Status: Married
Software
Certification
Housekeeping & Laundry Operation Training Programme
Accomplishments
· Pre-Opening/ Operations /Sales & Marketing/ Banquets/ Strategic / People Management/Profitability (Currently Handling – 05 Outlets)
· Defined, implemented, and revised operational policies and guidelines.
· Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
· Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Established and monitored quality assurance standards to achieve operational excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Grand Hotels & Resorts Pvt Ltd
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Malayalam
Intermediate (B1)
tamil
Advanced (C1)
Interests
Cricket
Football
Carrom
Chess
Timeline
Director of Operations
Sri Mak & Co
05.2024 - Current
Corporate General Manager
Coastal Grand Group of Hotels & Resorts Pvt., Limited
03.2021 - 03.2024
City Operations Manager
Isthara Parks Private Limited
03.2020 - 03.2021
General Manager - Pre-Opening / Operations
Poppy’s Group of Hotels & Resorts
10.2017 - 01.2020
Front Office Manager
CJ Palazzo
10.2015 - 10.2017
Room Division Manager
Sterling Holidays Resorts India Pvt., Ltd.
11.2013 - 10.2015
Housekeeping & Laundry Operation Training Programme
10-2012
Pre-Opening Team - Housekeeping Manager
Carlson Rezidor Hotels & Resorts Worldwide
09.2010 - 09.2013
Executive Housekeeper (Pre-Opening)
Aitken Spence Hotels & Resorts Pvt Ltd.
09.2008 - 09.2010
Executive Housekeeper
Orange County Resort
07.2007 - 09.2008
Senior Executive Housekeeping
The Carlton, Raheja Hospitality Service Pvt Ltd
06.2006 - 08.2007
Executive Housekeeper
Hotel Chenney’s Gateway
06.2004 - 01.2006
Shift running Floor Manager
McDonald's Family Restaurant
12.2001 - 04.2004
BBA - Business Administration And Management
Madurai Kamraj University College
04.2001 -
Front Office Supervisor/ Housekeeping Supervisor /Room Service Order Taker
Hotel Salem Castle
09.1999 - 09.2001
National Council of Vocational Training Diploma - Trade & Industry
ITDC
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