Keerthivasanraju Pillai.S

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Developed and launched loss-prevention program, reducing theft 0%.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
• Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
• Eased team transitions and new employee orientation through effective training and development.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail, resulting in 100%.

• Pre Opening/Operations – Poppys Group Of Hotels - Corporate Office.

Core skills: Team Building / Staff Training ~ Customer service / guest relations ~ Policies and procedures ~ Facilities management ~ Problem solving ~ Communication ~ Quality Control Management ~Revenue Management ~Online portal Management

Managerial Skill:- Strategy Planning - Profit Centre Mgt. - Business Tie Ups.- Turn Around Management - Personnel Management. Functional: - Business Operations - Operations Management - Strategic Partnerships

- Customer Relation Management- Key Account Management - Budgeting / Forecasting- Liaison / Coordination- Financial Analysis

Manage functions.

• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.

• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

• Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

Highlights: Dexterously handled and supervised a team of - 100 members.

• Manage functions.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
• Highlights: Dexterously handled and supervised a team of - 100 members.

Focused, nimble, Innovative and highly committed Management expert with excitingly broad exposure across markets and functions, highlighted by a track record of consistent, proactively driven growth. More than 20 years of Experience in hospitality industry
PROFILE SYNOPSIS:
è Broad Exposure in key markets (Chennai, Hyderabad, Bangalore, New Delhi, Maldives ) backed by expertise in managing Sales/Marketing, Strategic Planning, Financial Management, Business Development, Performance, Client Relations, Operations, Profit Centre head, Innovation, People management ,Turn around , New product and service design development
è Team Builder who emotionally connects with my team, communicates clearly, encourages radical thinking, creates a winning spirit, gives space to perform, stretches their limits and develops performers for future roles
è Aggressive Achiever who delivers results by grabbing big ticket opportunities, taking a macro view, using strong business sense, simplifying complex problems, giving strategic direction and making decisions expertly, and being disciplined executor.
è Passionately Committed and self-motivated professional with a goal oriented, determined, nimble approach aided by keenness to learn, analyze, innovate, grow and be a trend setter

Specialties: Design and Building of hotels, Investments into Hotels, Asset Management, Leadership Development, Hotel Operations, Sales and Marketing of Hotels, Strategic Planning, New Product Development and launches, Customer Service delivery processes, Talent acquisition and retention.

Projects Completed: Casita Inn- Yercaud / Yellow Lake Resort – Yercaud / Grande Inn- Trichy

/ Mayapuri Amira – Kumbakonam/ Hotel Hills – Thiruppathur, Yelagiri /Gold ray Residency- Salem …

• 4.
• Property having 72 Rooms and 3 F&B out let and 01 spa and 05 Banquets Outlets Many more Core skills: Team Building / Staff Training ~ Customer service / guest relations ~ Policies and procedures ~ Facilities management ~ Problem solving ~ Communication ~ Quality Control Management ~Revenue Management ~Online portal Management Managerial Skill:- Strategy Planning - Profit Centre Mgt.
• Business Tie Ups.- Turn Around Management - Personnel Management.
• Functional: - Business Operations - Operations Management - Strategic Partnerships - Customer Relation Management- Key Account Management - Budgeting / Forecasting- Liaison / Coordination- Financial Analysis Manage functions.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

• 25 acres 4.
• Property having 180 Rooms and 3 F&B out let and 01 spa and 05 Banquets Outlets Many more Core skills: Team Building / Staff Training ~ Customer service / guest relations ~ Policies and procedures ~ Facilities management ~ Problem solving ~ Communication ~ Quality Control Management ~Revenue Management ~Online portal Management Managerial Skill:- Strategy Planning - Profit Centre Mgt.
• Business Tie Ups.- Turn Around Management - Personnel Management.
• Functional: - Business Operations - Operations Management - Strategic Partnerships - Customer Relation Management- Key Account Management - Budgeting / Forecasting- Liaison / Coordination- Financial Analysis Manage functions.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
• Highlights: Dexterously handled and supervised a team of - 75 members.

• 4.
• Property having 300/50 Rooms and 3 F&B out let and 01 spa and 03 Bar Outlets Many more Plan and Budget the revenues and costs for the Housekeeping department.
• Create a work environment that is high in employee morale and provides constant learning & Development And use the feedback from Employee Satisfaction Survey to draw an action plan.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Highlights: Dexterously handled and supervised a team of 50 members.

• 12 Acres 4.
• Property having 135/155 - Rooms and 3 F&B out let and 01 spa and 05 Banquets Outlets Many more.

• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
• Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

• It’s a 5.
• Resorts property having 125 rooms and 05 F&B out let with 12 acres Property, Member in the Re- Classification Committee) Sep’06-Aug’07 - The Carlton, K.Raheja hospitality service Pvt.
• Ltd, Kodaikanal, Tamilnadu, As a Senior Executive Housekeeping It’s a 5.
• Resort property having 159 rooms and 03 F&B out let with 7 acres Property Famous Hill Station in South India.
• (Member in the Re- Classification Committee).

• It’s a 3.
• Property having 108 rooms and 03 F&B out let in a Major city of Tamilnadu with a famous catering college.

• It’s a World Famous Fast Food Chain Restaurant with almost 50 Outlets in India fast growing chain of restaurant.

• It’s a 3.
• Property having 90 rooms and 02 F&B out let in a Major City of Tamilnadu.

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used coordination and planning skills to achieve results according to schedule.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
• Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.

• Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
• Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used coordination and planning skills to achieve results according to schedule.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately