Kehkasha Khan
Sales & Marketing
Agra
Summary
Enthusiastic and knowledgeable sales executive specialized in upselling and dealing with customer objections. Proven track record of success at Company DoubleTree by Hilton.
Overview
5
5
years of professional experience
Work History
Sales & Marketing Executive
Taj Hotel & Convention Centre - Agra
11.2023 - Current
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Optimized marketing budgets by reallocating resources based on campaign performance analysis.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Boosted sales revenue by implementing innovative marketing strategies.
- Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
- Generated high-quality leads through strategic networking and prospecting efforts.
Sales Executive
DoubleTree By Hilton
4 2022 - 10.2023
- Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function
- Read and analyses Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guests requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs
- Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.
- Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette
- Promptly respond to all inquiries
- Compose, publish and distribute Banquet event order (BEO) Banquet Function Plan (FP) to a department heads and personnel who are involved in servicing banquets function
- Call customers to remind before for cut-off dates
- Develop and maintain positive working relationships with others, and support team to reach common goals
- Ensure prompt responses for all enquiry through telephone, fax and emails.
Front Office Associate
DoubleTree by Hilton
03.2021 - 04.2022
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Learned and practiced to put traces for the internal departments, wake up calls, messages for guests
- Learned and practiced the internal and external calls.the front office personnel
- Referred unresolved customer grievances to designated departments for further investigation, Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel.
- Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
Front Office Associate
Crystal Sarovar Premiere
10.2019 - 03.2021
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Developed, updated and organized IDS databases to handle customer and their data
- Learned how to deal with the specific guest type such as walk in guest, reserved guest, VIP guest
- Learned and practiced to make reservation.
Industrial Trainee
Crystal Sarovar Premier
02.2019 - 10.2019
- Handling guests
- Handling the arrival and departure log book
- Allocation of room keys
- Dealing with the guests over calls
- Maintaining the VIP and repeat guest list.
Education
BBA Business Administration and Management -
Agra College
01.2021 -
12th Commerce - undefined
Colonel's Brightland Public School
03.2017 - undefined
10th - undefined
Colonel's Brightland Public School
03.2015 - undefined
Skills
Volunteering
Reading
Makeover and Nail Tech
Travel
Languages
Hindi
English
Timeline
Sales & Marketing Executive
Taj Hotel & Convention Centre - Agra
11.2023 - Current
Front Office Associate
DoubleTree by Hilton
03.2021 - 04.2022
BBA Business Administration and Management -
Agra College
01.2021 -
Front Office Associate
Crystal Sarovar Premiere
10.2019 - 03.2021
Industrial Trainee
Crystal Sarovar Premier
02.2019 - 10.2019
12th Commerce - undefined
Colonel's Brightland Public School
03.2017 - undefined
10th - undefined
Colonel's Brightland Public School
03.2015 - undefined
Sales Executive
DoubleTree By Hilton
4 2022 - 10.2023
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