KEHSIN (Kathy) HUANG
Delhi
Summary
Dynamic and results-oriented Sales, Customer Service, and language teacher professional with nearly 10 years of experience driving revenue growth and delivering exceptional customer support. Proven ability to exceed sales targets, build strong client relationships, and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Online English Teacher
OnePath Education Co., Ltd, Taipei, Taiwan
10.2021 - 01.2024
- Role as online trial class demonstration teacher.
- Develop and implement comprehensive lesson plans for English learners ranging from ages 6 to 12.
- Conduct individual assessments to track student progress and adapt teaching strategies accordingly.
- Integrate multimedia resources and technology into lessons to enhance engagement and understanding.
- Create and maintain a positive and inclusive online classroom environment that encourages student participation and language practice.
Language Course Consultant
Edison Tech. Ltd., Taichung, Taiwan
08.2020 - 10.2021
- Contacted leads and managed approximately 10 incoming calls or online inquiries from customers per day.
- Evaluated individual learning styles during consultations, tailoring suggested courses according to each unique preference for maximum results.
- Increased course enrollment rates through targeted marketing strategies and persuasive communication techniques.
- Provided guidance and support to clients during the enrollment process, ensuring a smooth experience for the platform usage.
- Coordinated with instructors to ensure timely availability of required materials needed for proper course instruction.
- Developed and maintained relationships with clients, resulting in increasing in repeat business.
- Communicated productively with parents, students, and the language instructors.
International Educational Consultant
Dewey International Education Consultants Ltd., Ta
09.2013 - 08.2016
- Assisted with registration, abroad preparation processing, and resolving related issues.
- Created personalized sales pitches, enhancing customer engagement and conversion rates.
- Handled potential customer interactions regularly, and provided valuable information and support.
- Resolved customer doubts and complaints thoughtfully and efficiently.
- Provided training and support to new team members, organizing and leading annual overseas business trips.
- Collaborated with overseas educational institutions to update the latest information for customers, resulting in successful partnerships.
- Provided individualized support to students with special needs or accommodations, ensuring equal access to educational content.
- Participated in international annual and seasonal education fairs to stay current on best practices within the field of education.
- Communicated productively with parents, students, and other school representatives and officials.
Education
Bachelor of Arts - Applied English
Yu Da University of Science And Technology
Miaoli, Taiwan06.2005
Skills
- Sales Skills: Lead Generation, Strategy, Negotiation and Closing, Money-Handling, and Customer Relationship Building
- Customer Service Skills: Active Listening, Conflict Resolution, Empathy and Patience, Customer Engagement and Retention, Complaint Resolution and Problem-Solving, Emergency Handling, Organization, and Adaptability,
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
Languages
English
Advanced (C1)
Hindi
Elementary (A2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
taw
Timeline
Online English Teacher
OnePath Education Co., Ltd, Taipei, Taiwan
10.2021 - 01.2024
Language Course Consultant
Edison Tech. Ltd., Taichung, Taiwan
08.2020 - 10.2021
International Educational Consultant
Dewey International Education Consultants Ltd., Ta
09.2013 - 08.2016
Bachelor of Arts - Applied English
Yu Da University of Science And Technology
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