Keith Fernandez
Karwar
Summary
Senior Technical Support Engineer with over 4 years of experience in Infosys, have a wide knowledge to troubleshoot and have done variety of projects in Infy, also done certificate course in Lex Infosys portal for learning
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Infosys BPM
Karwar
04.2020 - Current
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Currently working in Stellantis
Education
BE (CS&E) -
St Joseph Engineering College, VTU - Belagavi
01.2020
Diploma (CS&E) -
Shree Vidhyadhiraj Polytechnic, DTE - Karnataka
01.2014
PUC -
Govt. Arts & Science College, DPUE - Karnataka
01.2011
SSLC -
St Joseph’s High School, KSEEB - Karnataka
01.2007
Some College (No Degree) - Data Analytics
UpGrad
Skills
- Hardware diagnostics
- Network Administration
- Incident Management
- Advanced troubleshooting
- Customer Support
- Remote Support
- Virtualization Technologies
- Technical Troubleshooting
- Critical Thinking
- Computer Security
- Interpersonal Communication
- Problem-Solving
- Software Updates
- System diagnostics
- Software Installation
- Hardware Configuration
- Customer Service
- Git
- Database Maintenance
- Business Needs Analysis
Certification
- Data Analytics from UpGrad
- MNA + CLOUD Jetking Jayanagar Bangalore
- Lex courses and certificates completed from Infosys learning platform
Personal Information
- Father's Name: Jack M. Fernandez
- Mother's Name: Dorothy A. Francis
- Date of Birth: 04/22/91
- Marital Status: Single
Languages
English, Hindi, Kannada & Konkani
Extracurricular Activities
Participated in inter class football tournament at Engineering and diploma level Martial Arts Karate (Blue Belt) Music: Guitar, Violin & singing Swimming, Cricket, Chess, Badminton
Projects
Smart Irrigation Using Internet Of Things (IOT), Aims to efficiently use water for irrigation using Arduino ATMEGA & sensors, BE in CSE Internet Via Bluetooth Hotspot (Diploma), Diploma in CSE
Disclaimer
The above-mentioned information is true to the best of my knowledge
Timeline
Senior Technical Support Engineer
Infosys BPM
04.2020 - Current
BE (CS&E) -
St Joseph Engineering College, VTU - Belagavi
Diploma (CS&E) -
Shree Vidhyadhiraj Polytechnic, DTE - Karnataka
PUC -
Govt. Arts & Science College, DPUE - Karnataka
SSLC -
St Joseph’s High School, KSEEB - Karnataka
Some College (No Degree) - Data Analytics
UpGrad
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