Kekhriezelhou John Tsotshu
Housekeeping Supervisor
Kohima
Summary
Dynamic Housekeeping Supervisor at Ronil Goa Jdv by Hyatt, skilled in staff training and development, and adept at enhancing guest satisfaction through effective team building. Improved room cleanliness by 20% and optimized operations with digital task management. Proven expertise in inventory control and health compliance, fostering a culture of excellence and adaptability.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Ronil Goa Jdv by Hyatt
10.2025 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest complain.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest experience.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Coordinated with maintenance department to ensure timely repairs and minimize guest complain.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Associate Pre-opening
Ronil Goa Jdv by Hyatt
10.2023 - Current
- Adhered to safety protocols and guidelines, reducing the risk of accidents and injuries on the job.
- Collaborated with team members to complete daily tasks efficiently and effectively, improving overall productivity.
- Demonstrated adaptability by adjusting quickly to changing priorities or special requests from guests or supervisors.
- Participated in ongoing training programs for personal development and improved job performance.
- Utilized time management skills effectively to balance multiple tasks simultaneously while adhering to deadlines.
- Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Diploma in Hospitality And Aviation -
Emporium Dimapur College
Dimapur, Nagaland 07.2023
Bachelor of Arts - Sociology
St Joseph College Autonomous
Jakhama, Nagaland 06.2021
Higher Secondary - Arts And Entertainment Management
Loyola Higher Secondary School
Jakham, Nagaland 06.2017
High School Diploma -
Loyola Higher Secondary School
Jakham, Nagaland 02.2014
Skills
Cleaning practices
Task assignment
Staff training and development
Cleaning techniques
Customer service
Chemical handling
Health and safety compliance
Team building
Cleaning and sanitation
Training and mentoring
Supply inventory management
Workload prioritizations
Report generation
Document control
Pest control
Inventory Handling
Teamwork and collaboration
Team guidance and motivation
Adaptability and flexibility
Complaints handling
Accomplishments
Best Grooming
Best Housekeeper 3 times
Timeline
Housekeeping Supervisor
Ronil Goa Jdv by Hyatt
10.2025 - Current
Housekeeping Associate Pre-opening
Ronil Goa Jdv by Hyatt
10.2023 - Current
Diploma in Hospitality And Aviation -
Emporium Dimapur College
Bachelor of Arts - Sociology
St Joseph College Autonomous
Higher Secondary - Arts And Entertainment Management
Loyola Higher Secondary School
High School Diploma -
Loyola Higher Secondary School