Summary
Overview
Work History
Education
Skills
Timeline
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Kellee Gentry

South Bend,IN

Summary

Dynamic Shipping Coordinator at Jackelinc with expertise in transportation planning and exceptional customer service. Achieved reduced delivery times through optimized routes and effective vendor negotiations. Proficient in documentation and schedule management, ensuring compliance and accuracy while enhancing customer satisfaction. Proven ability to resolve complex shipping issues collaboratively.

Overview

2026
2026
years of professional experience

Work History

Shipping Coordinator

Jackelinc
03.2015 - Current
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.

Self Employed

Kelclean
2013 - Current
  • Self-motivated, with a strong sense of responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Cashier Team Lead

Stateline Mini Marr
2011 - 03.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Education

Buchanan High School
Buchanan, MI
05.1985

Skills

  • Shipping procedures
  • Transportation planning
  • Warehouse operations
  • Process online orders
  • Documentation skills
  • Computer skills
  • Schedule planning
  • Invoice processing
  • Documentation
  • Software experience invoice
  • Shipment coding
  • Freight coordination
  • Cash register
  • Bank Deposits
  • Customer Service

Timeline

Shipping Coordinator

Jackelinc
03.2015 - Current

Self Employed

Kelclean
2013 - Current

Cashier Team Lead

Stateline Mini Marr
2011 - 03.2015

Buchanan High School

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Kellee Gentry