Kelley Hilliard

Engaged customers through product demonstrations and tailored presentations.

• Assisted in identifying customer needs and recommending appropriate financial solutions.
• Developed knowledge of financial products to enhance client interactions and service delivery.
• Maintain relationships with financial advisors, Independent Insurance agents, Career Agents and
  Marketing Organizations for product sales.
  Provide timely follow-up on all inquiries from agents and marketing organizations
  and partner departments within the organization.
  Create targeted email campaigns utilizing best practices in order to generate
  leads and sales.
  Utilize a variety of software tools including CRM systems for tracking customer
  interactions and sales.
  Collaborate with management team to develop sales strategies for specific

• Responsible for initiating and closing sales for a leading supplier of lighting solutions including a wide range of lighting products for commercial facilities. Consult with key decision makers to match customer with the right lighting solutions for their needs. Work independently and as part of a team to expand customer base within my territory.
• Assisted in the development and growth of National Account for Interline Brands utilizing strategic planning and forecasting capabilities
• Developed and maintained relationships with key production distributors within trade channel to optimize sales and marketing opportunities
• Identified and developed marketing strategies to increase market shares
• Sales Results:
• Earned 110% club award 2011 for exceeding company sales goals
• Consistently achieved 95% rate toward production goal

• Responsible for initiating and closing sales for a leading supplier of lighting solutions including a wide range of lighting products for home, and business. Consult with key decision makers to match customer with the right lighting solutions for their needs. Work independently and as part of a team to expand customer base within two large territories. Coach team members to identify, qualify and close sales opportunities. Motivate Internal Sales Team to collaborate and create fresh sales strategies.
• Developed and grew assigned National Accounts by 10% utilizing strategic planning and forecasting capabilities
• Cultivated relationships with key distributors within trade channel to optimize sales and marketing opportunities resulting in $680K of new business.
• Collaborated with Pricing Operations to identify net pricing strategies for mid-tier accounts leading to 20% fewer claiming quotes.
• Crafted and lead Call campaign to increase participation with distributor partners by 50%
• Sourced and qualified re-lamp projects for Northeast Region by heading Regional Energy Resources call campaign for Energy Efficient Lighting, resulting in $200K of new business.
• Participated in National Fixture and LED Retrofit Lighting Focus Group to collaborate on new product and market strategies.
• Established Strong relationships with External Sales Team, Sales Operations, and Credit Department to ensure optimal account performance and positive profit margins.
• Negotiate pricing contracts for distributor partners project and bidding opportunities
• Sales Results:
• Earned 110% club award 2018, 2015 and 2011 for exceeding company sales goals
• Achieved 100% or more monthly for T8 Push Initiative 5 out of 7 months
• Sales Results:
• Consistently exceed monthly production benchmarks by 25%
• Reduced customer delinquency by 50%
• Recognized as District Sales Champion three months in a row

• Responsible for selling and managing financial products and processing transactions affecting customer accounts. Provided high quality customer service in order to manage relationships and offer appropriate financial services to meet customer needs.
• Managed diverse portfolio of client accounts ensuring high quality service and accurate record keeping
• Originated, processed, closed, and funded 25 to 20 consumer loans monthly
• Promoted ancillary products at loan closings achieving high sales rates to meet customer needs and department sales goals
• Sales Results:
• Consistently exceeding monthly production benchmarks by 25%
• Reduced customer delinquency by 50%
• Recognized as District Sales Champion three months in a row

• Responsible for sales and accounts management of diverse financial products for a wholesale mortgage lender. Closed and funded 2.5 million dollars in monthly revenue through aggressive sales and forecasting.
• Managed customer base of 40 Mortgage Broker Accounts increasing personal account base by soliciting and qualifying new accounts
• Conducted daily product training and presentations to increase product knowledge and promote company services

• Responsible for providing retail financial services. Managed Home Equity Program for all Indiana Banking branches. Earned top producer award in June 2003 for exceeding production goals.
• Closed and funded 1 million dollars in second mortgages monthly
• Coordinated and led monthly product training and presentations to key constituents in the community in order to promote bank services and raise awareness of mortgage literacy
• Arranged quarterly conferences, meetings, and tradeshow events to build relationships with key business
• Provided training and mentorship to new employees explaining best-practices and offering strategies for success

• Developed loan applications by evaluating customer credit worthiness and other requirements for a leading mortgage company.
• Originated and processed 30 loans per month meeting and exceeding company production goals
• Converted telemarketing leads to loan applications through thorough applicant evaluation and sales strategies
• Increased production by 35% through relationship management and key partnerships with builders and realtors
• Generated new business through community education programs such as first time buyer home seminars and other presentations