Kelli Hontz
Avon,IN
Summary
To obtain a position in an environment which allows me to be detail oriented, contribute to the company through problem solving and utilize my clerical, technical and organizational skills.
Overview
28
28
years of professional experience
Work History
Supply Chain Coordinator
Craftmark Bakery
08.2022 - Current
- Maintain data regarding customers and pricing. This includes setting up new customer profiles and updating customer pricing.
- Enter, review and maintain customer orders to ensure accuracy.
- Investigate any issues with product availability or delivery delays.
- Main point of contact for our off site 3pl partners for any day to day needs.
- Ensure our orders are in the 3pl system.
- Identify trends regarding order management and inventory pulls
- Work with carriers regarding outbound orders, appointment issues at 3pls and provide them with details on orders assigned to them.
- Review and approve freight and warehouse invoices
- Determine carriers for shipping lanes based on freight rates.
- Approve/ deny freight claims
- Review to determine the reason for claim
- Work with Master Data Team to ensure details are updated for our off site 3pl partners
- Create SOP’s for training purposes
- Maintain inventory details stored at our 3pl partner.
- Create and maintain resupply transfers to maintain inventory within our total network.
- Identify gaps within our 3pl network.
- Process expert for entire shipping network
- Direct from manufacturing facility
- 3pl network
- Co-pack manufacturer
- Work closely with the following teams to ensure that data details are accurate.
- Supply Chain Team
- Supply Planning Team
- Sales Team
- Quality
- Accounting
Senior Supply Chain/ Logistics Analysis
Weston Foods Inc.
Brownsburg, IN
02.2014 - 07.2022
- Manage 10 off site 3pl’s across our network.
- Main point person between Weston and our 3pl partners.
- Maintain inventory transactions.
- Identify trends regarding order management and inventory pulls
- Work with our 3pl partners on any EDI issues
- Including our EDI & IT teams
- Our transportation team
- Work with Master Data team to ensure items are entered in timely manner and all information is accurate.
- Maintain inventory stored at our 3pl partner locations.
- Maintain data regarding any new 3pl partner.
- Communicate any changes related to specification or processes both internally and externally.
- Maintain documents in case of a recall
- Ensure all data is correct, to allow for traceability and retention purposes
- Reconcile inventory reports.
- Move product from 3pl to 3pl when needed to fill customer orders.
- Run aging reports on a weekly basis and place aging product on hold in SAP.
- Identify items for disposal and arrange to have the product disposed.
- Work with seconds buyer or donation customer to take aging inventory
- Work closely with the following teams to ensure the needs of our customers are met.
- Supply Chain Team
- Sales Team
- Supply Planning & Demand Planning Team
- Transportation Teams
- Review and approve invoices from our 3pl partners and our customs broker.
- Complete cross border documents to ensure that loads clear the border.
- Work with customs broker on any issues regarding documents.
- Identify gaps within our 3pl network.
- Problem solve to ensure we maintain our pallet allotment with all of our 3pl partners.
- Followed Good Manufacturing Practices while in the plant.
- Ensure customers needs are being met.
Central Hub Welcome Package Coordinator
ArbiterSports
Sandy, UT
07.2009 - 04.2013
- Responsible for development of all processes and procedures for distribution of more than 10,000 Welcome Packages to NCAA Officials/Referees, Umpires participating in collegiate football, men’s and women’s basketball, volleyball, baseball, softball, ice hockey on an annual basis.
- Responsible for all customer service with all officials relative to each Welcome Package shipment.
- Responsible for all data storage for each sport and its appropriate shipping log and notes.
- Responsible for all tracking and inquiries about shipments on a daily basis.
- Responsible for ordering and maintaining inventory of appropriate items for each sport’s Welcome Package. Worked with appropriate vendors to help establish printing and shipping dates for all materials.
- Responsible for contract negotiations with FedEx to establish appropriate ship method and rates.
- Responsible for processes and procedures for Welcome Package shipments internationally. This included Canada, Australia, China, Japan, Norway, Italy, France, Ireland, England, Poland, Germany and New Zealand.
- Responsible for actual assembly of all Welcome Packages to include Rules Books, Case Books, CCA Manuals and all printed materials.
Senior Regulatory Coordinator /Quality Assurance
Sensient Flavors
Indianapolis, IN
01.2003 - 01.2010
- Completed all regulatory documents as requested by the Technical Hotline, Sales and R&D
- Managed the Technical Hotline for all customer requests for product information coming from Customer Service, Sales and R&D. Managed the log in/out database.
- Routed all customer specifications to appropriate departments and updated all QA/Regulatory information as needed.
- Created all new regulatory documents for all new products
- Completed all regulatory information for all customer questionnaires.
- Reviewed all customer specs for all new regulatory requirements.
- Contacted suppliers for raw material information.
- Created label formats for all new products and inputted the information into the system.
- Completed all customer questionnaires.
- Gathered all product information for customers.
- Created QA paperwork for all new products.
- Contacted suppliers as needed for product information.
- Reviewed all product data sheets for new products.
- Acted as back up for regulatory product labels.
- Routed customer complaints internally and managed the database.
- Worked with customer production facilities to gather product information.
- Created SOP’s for training purposes.
- Created a training/sample manual for all customer service reps and the sales force.
- Trained all new QA/Regulatory Hotline employees.
- Assisted the QA managers as required.
- Back-up to the Regulatory Supervisor
Customer Service Rep
01.1998 - 01.2003
- Responsible for accepting and processing phone and email orders.
- Worked with planning to improve ship dates for customers.
- Created new customer accounts.
- Worked with technical department when a new product number was required. Relayed information internally to all customer service reps.
- Attended planning and production meetings related to ship delays of product. Relayed information internally to all customer service reps.
- Reviewed customer specifications for ship information and updated database.
- Contacted customers directly with any issues/concerns.
- Created SOP’s and training materials for new customer service reps.
- Worked with and trained new customer service reps.
- Followed Good Manufacturing Practices while in the plant.
- Team leader back up.
Education
IUPUI
Indianapolis, INHigh School diploma - undefined
Ben Davis High School
Indianapolis, INSkills
- AS 400
- SAP
- NetSuite
Timeline
Supply Chain Coordinator
Craftmark Bakery
08.2022 - Current
Senior Supply Chain/ Logistics Analysis
Weston Foods Inc.
02.2014 - 07.2022
Central Hub Welcome Package Coordinator
ArbiterSports
07.2009 - 04.2013
Senior Regulatory Coordinator /Quality Assurance
Sensient Flavors
01.2003 - 01.2010
Customer Service Rep
01.1998 - 01.2003
High School diploma - undefined
Ben Davis High School
IUPUI