Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Lucas

Delphi

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Newton Oil Company
07.2023 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Process sales orders, invoices, credit card payments and answer multi-line phone calls from existing customer and new prospective customers

Customer Service Representative

Lafayette Wire Products, Inc.
02.1998 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Production scheduling, logistics coordination, process sales orders, invoicing, purchase orders, data entry, inventory control
  • Proficient in Microsoft Word, Excel and Outlook

Customer Service Representative

Engineering Innovation
10.2021 - 07.2023


  • Responded to customer requests for products, services, and company information.
  • Data entry

Education

Lafayette Beauty Academy

Rossville Consolidated School Corporation
Rossville, IN
08-1994

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Certification

  • Certified Cosmetologist, Lafayette Beauty Academy - 1994

Timeline

Administrative Assistant

Newton Oil Company
07.2023 - 07.2025

Customer Service Representative

Engineering Innovation
10.2021 - 07.2023

Customer Service Representative

Lafayette Wire Products, Inc.
02.1998 - 10.2023

Lafayette Beauty Academy

Rossville Consolidated School Corporation

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Kelli Lucas