Kelli Miller
Chesterton,IN
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Sales/Marketer
TTC Marketing Solutions
10.2011 - 01.2020
- Developed compelling sales presentations for increased client engagement and conversion rates.
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Tracked key performance indicators to measure success of campaigns.
- Utilized specialized software to capture and process data.
- Handled over 100 inbound/outbound sales calls per day to connect with cold and warm leads.
Customer Service Executive
American Family Insurance
02.2003 - 06.2011
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Described product and service details to customers to provide information on benefits and advantages.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Skills
- Creative problem-solving
- Lead generation
- Time management
- Product knowledge
- Consultative Sales Techniques
- Call Management
- Proofreading
- Customer Service
Timeline
Sales/Marketer
TTC Marketing Solutions
10.2011 - 01.2020
Customer Service Executive
American Family Insurance
02.2003 - 06.2011
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