Kelli Pope
Clarksville
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
35
35
years of professional experience
Work History
Sr. Customer Service Representative
Katch
04.2015 - Current
- Confer with customers by telephone and analyzed information to open or reject files for subrogation.
- Provide information and resolve concerns to assist customers.
- Navigate multiple computer systems and applications and utilized search tools to find information.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Senior Examiner
Equian fka Healthcare Recoveries, Inc and Trover Solutions
04.1991 - 04.2015
- Responded to requests for lien information from patients, attorneys and insurance adjusters.
- Reviewed and analyzed patient billing histories to perfect liens.
- Reviewed and maintained file backlog, received and sent correspondence.
- Researched and reviewed state laws and health plan contract language to insure adherence.
- Negotiated liens with attorneys and adjusters to recover for our clients.
Education
Diploma - Retail Management
Spencerian
Louisville, KY05.1986
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Assist with training
- Call Center experience
- Calm and professional under pressure
- Inbound call management
- Teamwork and collaboration
Timeline
Sr. Customer Service Representative
Katch
04.2015 - Current
Senior Examiner
Equian fka Healthcare Recoveries, Inc and Trover Solutions
04.1991 - 04.2015
Diploma - Retail Management
Spencerian