Kelli S. Farrar
Greenwood
Summary
Leader with a passion for service and a proven track record of success built on 22 years of experience in the property management field. Expertise in customer service, sales, marketing, strategic planning, coaching/development, and employee retention. Extensive background which includes conventional, tax credit, senior, new construction, and student housing in both urban and rural markets.
Overview
18
18
years of professional experience
Work History
Regional Vice President
Birge & Held
12.2021 - Current
- Oversee portfolio of 46 properties (over 8300 units) in Indiana, Ohio, and Colorado.
- Coach, develop, and serve a team of seven direct reports and 192 indirect reports. Primary team includes Regional Property Managers as well as Senior Regional Property Managers.
- Create, oversee, and manage to a yearly portfolio budget of more than $105m.
- Implement cross-functional initiatives for continuous improvement in sales, customer satisfaction, and operational efficiency.
- Utilize KPI reporting and performance dashboards to monitor and manage portfolio performance.
- Create succession plans within my portfolio to provide continuity of operations during leadership transitions.
- Inspect all properties periodically, using visits as opportunities for coaching, developing, and re-setting expectations.
- Challenge my team to remain solution-oriented and opportunity-focused.
- Develop and implement successful improvements to company-wide procedures in order to maximize efficiencies; specific processes impacted include quarterly inspection procedures, rent collection procedures, competitor data collection procedures, and debt management procedures.
- Conduct weekly and monthly meetings to communicate business performance, forecasts, and strategies to investors and shareholders.
- Cultivate company-wide culture of innovation and collaboration via participation in various committees, including Executive Strategic Council, Events Committee, and Leadership Development Initiative.
- Plan and execute leadership meetings at the portfolio and company level - attendees ranging from 35 - 150 - including content creation, logistics, and budget management.
- Represent organization at local and national industry conferences and events.
Senior Regional Property Manager
Birge & Held
07.2019 - 12.2021
- Oversaw a portfolio of 24-27 properties (over 3600 units) in Indiana and Kentucky, with direct oversight of 13 sites and secondary oversight of an additional 11-14 through my team of Regional Property Managers.
- Completed 11 interior renovation projects with resulting rent growth of 17%+ at each site.
- Completed two successful lease-ups during my tenure; both stabilized at 95%+ on targeted timeline.
Regional Property Manager
Birge & Held
06.2018 - 07.2019
- Oversaw a portfolio of 13 sites (1050 units) in Indiana and Kentucky.
- Completed 5 interior renovation projects with resulting rent growth of 11%+ at each site.
- Recipient of company's 2019 "Contribution to Culture" award.
District Manager
Buckingham Companies
10.2013 - 03.2018
- Managed a portfolio of seven communities in Indiana and Illinois – 1,452 units – including conventional, mid-renovation, tax credit, and 501c3 charities.
Area Manager
Buckingham Companies
02.2012 - 10.2013
- Managed a portfolio of four communities in Bloomington, Evansville, Columbus, and Seymour, Indiana - 900 units - including conventional, mid-rise, and student housing.
Multi-Site Property Manager
Buckingham Companies
07.2007 - 02.2012
- Managed a portfolio of nine communities in Bloomington, Indiana - 838 units - which included conventional, tax credit, and student housing.
Property Manager
Buckingham Companies
10.2006 - 07.2007
- Managed Park View Beech Grove - 160 units - a tax credit community.
Education
Bachelor of Arts - English
Indiana University Bloomington
Bloomington, IN1998
Skills
- Customer service-focused
- Entrepreneurial
- Exceptional oral and written communication skills
- CPM Candidate
- CAM, CAPS, and HCCP designate
Timeline
Regional Vice President
Birge & Held
12.2021 - Current
Senior Regional Property Manager
Birge & Held
07.2019 - 12.2021
Regional Property Manager
Birge & Held
06.2018 - 07.2019
District Manager
Buckingham Companies
10.2013 - 03.2018
Area Manager
Buckingham Companies
02.2012 - 10.2013
Multi-Site Property Manager
Buckingham Companies
07.2007 - 02.2012
Property Manager
Buckingham Companies
10.2006 - 07.2007
Bachelor of Arts - English
Indiana University Bloomington
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