Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Davis

Albion

Summary

Knowledgeable individual with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.

Overview

25
25
years of professional experience

Work History

Billing Specialist

Fertility & Midwifery Care Center
02.2017 - 09.2025
  • Evaluate insurance benefits for patients and provide cost estimates for procedures/services.
  • Obtain insurance from patients, evaluate coverage, and collect for account payments.
  • Discuss billing related issues with patients, such as collections, and past due balances.
  • Processed patient billing inquiries, ensuring accurate and timely resolutions.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Processed patient billing inquiries efficiently to ensure timely resolution and improved customer satisfaction.
  • Utilized advanced billing software to streamline invoicing processes and enhance accuracy in financial reporting.
  • Coordinated with insurance providers to verify coverage, ensuring compliance with regulations and minimizing claim denials.

Personal Care Attendant

Miller's Merry Manor
12.2014 - 04.2015
  • Assist residents with daily activities of living, medication reminders, and toileting.
  • Provided compassionate personal care and support to residents, enhancing their daily living experiences.
  • Assisted with mobility, ensuring safety and comfort for all clients during activities of daily living.


Guest Service Attendant

Target
12.2009 - 11.2014
  • Lead a fast, fun and friendly checkout team.
  • Delivered exceptional customer service by assisting guests with inquiries and resolving issues promptly.
  • Trained new staff on guest service protocols and company policies to ensure high service standards.
  • Collaborated with team members to ensure efficient checkout processes during peak hours.

Unit Assistant

Parkview North Hospital
12.2004 - 10.2009
  • Patient care of mothers and newborns within the Family Birthing Center.
  • Assisted clinical staff in patient care and administrative tasks, enhancing workflow efficiency.
  • Assist nurses and other staff with vital signs, newborn care, hourly rounding, and other patient care needs.
  • Assist in newborn nursery with newborn bathes and care, set up charts, enter orders, contact physicians, answer patient's call lights, and assist with setting up patient rooms as needed.

Dietary Aide

Heritage Pointe
03.2001 - 07.2008
  • Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
  • Prepare and serve food to elderly residents in different areas of the nursing home.
  • Properly handle food and necessary equipment according to standards of health.
  • Supported kitchen staff by maintaining cleanliness and organization of food preparation areas.
  • Clean and sanitize food equipment, utensils, and dining rooms within the facility.

Certified Nursing Assistant

Saint Anne Home & Retirement Community
10.2006 - 02.2007
  • Provide direct patient care to the residents under an RN’s supervision.
  • Assist residents with ambulating down hallways and transferring in and out of bed.
  • Assist residents with feeding, dressing, showering, and personal hygiene needs.

Education

Honors Diploma -

Huntington North High School
Huntington, IN
05-2004

Bachelor’s Degree - Nursing

University of Saint Francis
Fort Wayne, IN
05-2008

Skills

  • Strong analytical skills easily assess conditions and implements appropriate intervention
  • Dedicated individual; reputation for consistently going beyond what is required
  • Customer service
  • Attention to detail
  • Insurance verification
  • Invoice processing
  • Medical billing software proficiency
  • Proven record of reliability and responsibility
  • Recognized for excellent teaching and coaching abilities
  • Resourceful in completing projects; ability to multi-task effectively
  • Possess special sensitivity to meeting diverse needs in varied situations
  • Competent use of Microsoft programs (Word, Excel, Access, etc)
  • Competent use of office equipment (computer, telephones, fax machines, copiers)

References

Available upon request.

Timeline

Billing Specialist

Fertility & Midwifery Care Center
02.2017 - 09.2025

Personal Care Attendant

Miller's Merry Manor
12.2014 - 04.2015

Guest Service Attendant

Target
12.2009 - 11.2014

Certified Nursing Assistant

Saint Anne Home & Retirement Community
10.2006 - 02.2007

Unit Assistant

Parkview North Hospital
12.2004 - 10.2009

Dietary Aide

Heritage Pointe
03.2001 - 07.2008

Honors Diploma -

Huntington North High School

Bachelor’s Degree - Nursing

University of Saint Francis

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Kelly Davis