Kelly Lacer
Evansville
Summary
Dynamic Cashier Team Lead skilled in team leadership, training coordination, and process improvement. Proven ability to enhance service delivery and streamline operations, driving efficiency in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
Popeyes Chicken
06.2024 - 08.2024
- Led a team of cashiers, ensuring efficient operations during peak hours.
- Trained team members on cash handling procedures and customer service protocols.
- Coordinated employee schedules to optimize staffing and meet store demands.
- Encouraged teamwork among cashiers to improve efficiency and service delivery.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Lead Trainer
APR plastics
Evansville
05.2023 - 10.2023
- Developed training resources to support diverse learning styles and improve overall program effectiveness.
- Facilitated stakeholder communication planning to ensure alignment on training objectives and expectations.
- Collaborated on curriculum enhancement initiatives to keep training materials current with industry trends.
- Evaluated training outcomes and gathered participant feedback to refine future training programs.
- Designed and delivered interactive workshops that promoted hands-on learning and skill application.
- Streamlined training processes to reduce preparation time and improve delivery efficiency.
Manager
McDonald's
Evansville
03.2019 - 06.2022
- Led team meetings to align staff on operational goals and enhance communication across all shifts.
- Implemented process improvements that streamlined daily operations and increased efficiency in service delivery.
- Developed training programs that enhanced team skills and improved overall performance metrics.
- Managed inventory levels and maintained stock accuracy to ensure optimal product availability.
- Conducted performance evaluations to identify strengths and areas for growth among team members.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Monitored compliance with health regulations to maintain food safety and hygiene standards.
Crew Trainer
Taco Bell
Evansville
05.2004 - 2010
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided constructive feedback and one-on-one coaching to employees.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Planned and delegated group and individual work assignments to trainees.
Skills
- Cash handling
- Training coordination
- Team leadership
- Inventory management
- Customer service
- Process improvement
- Conflict resolution
- Problem solving
- New hire training
Timeline
Cashier Team Lead
Popeyes Chicken
06.2024 - 08.2024
Lead Trainer
APR plastics
05.2023 - 10.2023
Manager
McDonald's
03.2019 - 06.2022
Crew Trainer
Taco Bell
05.2004 - 2010