Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly McCrum

Laporte,IN

Summary

Dedicated Medical Assistant with extensive experience at Franciscan Physician Network, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in EMR management and vital sign monitoring, contributing to improved health outcomes and streamlined clinic operations. Compassionate and respectful collaborator recognized for delivering high quality healthcare and excellent customer service.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Assistant

Franciscan Physician Network
11.1999 - 04.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Improved clinical workflow with introduction of electronic health records system.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Education

Nursing

Purdue University North Central
Westville, IN
05-1999

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Sterile technique
  • Complex Problem-solving
  • Adaptable
  • Patient relations
  • Patient management
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Professional bedside manner
  • Monitoring patient progress
  • Diagnostic procedures
  • Indirect patient care
  • Reliable transportation
  • Valid [state] driver's license
  • Medical equipment operation
  • Insurance claims
  • Family education
  • Orthopedic splints
  • Needs assessments
  • Insurance authorizations
  • Medical terminology
  • Vital signs monitoring

Certification

  • RMA - Registered Medical Assistant

Timeline

Medical Assistant

Franciscan Physician Network
11.1999 - 04.2025

Nursing

Purdue University North Central

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Kelly McCrum