Kelly Niehoff
Milroy
Summary
Dynamic healthcare professional with over 12 years of experience in Integrated Care Management, dedicated to streamlining operational processes and enhancing efficiency and quality. Proven expertise in coordinating multidisciplinary teams and developing training programs that foster staff growth while elevating service quality. Committed to aligning strategic goals with organizational objectives to optimize patient outcomes and improve operational workflows. Passionate about mentoring and leading teams toward excellence in care delivery, ensuring a positive impact on patient experiences.
Overview
29
29
years of professional experience
Work History
Manager of ICM
IU Health University Hospital
Indianapolis
09.2016 - Current
- Led interdisciplinary teams to enhance patient care and outcomes in Integrated Care Management.
- Streamlined operational processes, improving efficiency by implementing best practices.
- Developed training programs for staff. Fostering professional growth. Enhancing service quality.
- Collaborated with stakeholders to align strategic initiatives with organizational goals.
- Monitored compliance with regulatory standards, ensuring high-quality service delivery.
- Focusing on reducing length of stay and through put patient and employee satisfaction
RN Team Lead
IU Health University Hospital
Indianapolis
09.2015 - 09.2016
- Led Integrated Care Management RN team, ensuring optimal patient discharge planning and adherence to protocols.
- Coordinated interdisciplinary collaboration to enhance patient outcomes.
- Implemented quality improvement initiatives, resulting in increased patient and staff satisfaction scores.
- Developed training programs for staff, improving clinical skills and knowledge.
- Managed staffing schedules and resource allocation to meet departmental needs.
RN Case Manager
IU Health University Hospital
Indianapolis
04.2014 - 09.2015
- Managed complex patient cases, ensuring comprehensive care coordination and improved patient outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized discharge care plans.
- Conducted thorough assessments and evaluations to identify patient needs and resources.
- Provided education and support to patients and families regarding treatment options and care processes.
- Monitored patient progress and adjusted care plans as necessary to optimize health outcomes.
RN Patient Care Coordinator
Our Hospice of South Central IN
Greensburg, IN
08.1997 - 03.2014
- Provided patient-centered care, ensuring comfort and dignity during end-of-life transitions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Led initiatives to streamline documentation processes, improving workflow efficiency within the nursing team.
- Mentored nursing staff in best practices for palliative care and emotional support techniques.
- Advocated for patient rights and preferences, fostering respectful communication between families and healthcare providers.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Conducted training sessions on pain management protocols, enhancing team knowledge and patient outcomes.
- Educated families on hospice services, enhancing understanding of the dying process and available support.
- Assessed patient needs, adjusting care strategies to improve quality of life and symptom management.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
RN BSN -
Ball State University
Muncie12-1991
Skills
- Coordination in the delivery of care - Expert
- Collaborates with leaders to ensure efficient and purposeful integration of services - Expert
- Implements care management programs and follow through - Expert
- Leader/mentor - Expert
- Compliance with regulations - Experienced
Languages
English
Native or Bilingual
Timeline
Manager of ICM
IU Health University Hospital
09.2016 - Current
RN Team Lead
IU Health University Hospital
09.2015 - 09.2016
RN Case Manager
IU Health University Hospital
04.2014 - 09.2015
RN Patient Care Coordinator
Our Hospice of South Central IN
08.1997 - 03.2014
RN BSN -
Ball State University