Kelly Stuckey
Indiana
Summary
Accomplished Process Improvement Manager with a proven track record at Anthem, enhancing operational efficiency and stakeholder satisfaction through business process reengineering and exceptional teamwork. Expert in lean six sigma methodologies and agile frameworks, significantly improving process effectiveness and fostering collaborative success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Process Improvement Manager
Anthem
07.2023 - Current
- Evaluated impact of process change on overall operation and determined return on investment.
- Responded rapidly to market shifts to make changes to corporate processes.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Analyzed steps of activities to discern existence of business processes for formalization.
Process Improvement Consultant
Anthem
07.2022 - 07.2023
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
Business Consultant
Anthem
12.2011 - 07.2022
- Developed complete business plans and operational strategies for new and existing business.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led restructuring of organization internal processes, resulting in improved performance.
Customer Care Representative
Anthem
03.2010 - 12.2011
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Processed critical claims
Education
Associate of Science - Healthcare Management
Southern New Hampshire University
Hooksett, NH04-2025
Skills
- Business process reengineering
- Operational excellence
- Lean six sigma - Yellow Belt
- Process mapping
- SAFe Agilist Certification
- SAFe PO/PM Certification
- Critical thinking
- Teamwork and collaboration
- Analytical skills
- Multitasking Abilities
- Process evaluation
- Root-cause analysis
Certification
Lean Six Sigma - Yellow Belt
SAFe PO/PM
SAFe Agilist
Timeline
Process Improvement Manager
Anthem
07.2023 - Current
Process Improvement Consultant
Anthem
07.2022 - 07.2023
Business Consultant
Anthem
12.2011 - 07.2022
Customer Care Representative
Anthem
03.2010 - 12.2011
Lean Six Sigma - Yellow Belt
SAFe PO/PM
SAFe Agilist
Associate of Science - Healthcare Management
Southern New Hampshire University
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