Summary
Overview
Work History
Education
Skills
Timeline
Kelly M. Mann

Kelly M. Mann

Fort Wayne

Summary

Dynamic and results-driven office administrator with over 20 years of experience in high-volume environments, delivering exceptional organizational support, customer service, and operational efficiency. Expert in managing administrative workflows, coordinating teams, and resolving complex issues to drive productivity and stakeholder satisfaction. Proven track record in staffing management, including recruitment, onboarding, and performance optimization, with a commitment to fostering positive workplace cultures, and adapting to fast-paced settings.

Overview

25
25
years of professional experience

Work History

Agency Office Representative

Community Harvest Food Bank
Fort Wayne
11.2022 - 10.2023
  • Maintained and updated comprehensive member agency records using Macola software and physical filing systems, ensuring data accuracy and compliance.
  • Managed client intake and ensured accurate data entry into databases.
  • Responded to client inquiries and provided information about available resources.
  • Conducted on-site audits and inspections to enforce Feeding America regulations, promoting best practices across agencies.
  • Managed high-volume inbound communications, providing timely information and support to diverse stakeholders.
  • Fostered strong customer relationships through proactive communication, resolving concerns efficiently.

Public Relations / Artist Manager

Big Po Music
Fort Wayne
07.2018 - 07.2022
  • Negotiated contracts with venues and collaborators to secure artist engagements.
  • Built networks with venue operators, promoters, and agents to expand partnership opportunities.
  • Oversaw licensing processes, including fee collections and database management for synchronization rights.
  • Developed artist digital presence across websites, social media, and streaming platforms to enhance visibility.
  • Managed client databases, compiled press kits, and prepared presentations while executing administrative tasks.
  • Analyzed market trends to identify growth opportunities within music industry.
  • Coordinated tour dates and venues with artists, managers, agents, and promoters.
  • Monitored radio playlists to ensure maximum airplay of artist's songs.

Hotel Front Desk Clerk

Hilton Garden Inn
Fort Wayne
07.2020 - 02.2022
  • Coordinated transportation services for guests to ensure seamless logistics and enhance experience.
  • Processed reservations, modifications, and cancellations accurately using hotel management systems.
  • Managed efficient guest check-ins and check-outs, focusing on customer service excellence.
  • Addressed guest complaints promptly, implementing effective solutions to maintain satisfaction ratings.
  • Maintained accurate reservation records and updated customer data in management software.
  • Balanced end-of-shift cash reports daily to ensure transaction accuracy.
  • Conducted regular audits of front desk operations to uphold compliance with standards.
  • Collaborated with staff to enhance guest experiences and streamline check-in processes.

Office Assistant / Accounts Payable

FAK Logistics
Fort Wayne
04.2016 - 01.2018
  • Directed high-volume phone traffic and email correspondence, providing responsive support to internal and external parties.
  • Tracked truck shipments from origin to destination, optimizing logistics and resolving delays proactively.
  • Managed accounts receivable processes, including invoice generation, payment tracking, and account reconciliation for financial accuracy.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Answered phone calls and directed them to appropriate personnel.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained confidentiality of sensitive information and documents.
  • Coordinated logistics operations to ensure timely delivery of goods.
  • Developed shipping schedules to meet customer demand effectively.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Provided support in negotiating contracts with third-party providers regarding rates, services offered.
  • Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
  • Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.

Recruiter / Customer Service Representative

Spherion Staffing
Fort Wayne
03.2013 - 01.2015
  • Served as on-site recruiter for General Mills, sourcing and placing talent to meet operational needs.
  • Handled inbound communications via phone and MS Outlook, streamlining inquiries and responses.
  • Performed thorough background verifications, reference checks, and pre-employment screenings to ensure candidate fit.
  • Conducted phone interviews to evaluate applicants' skills, experience, and cultural alignment.
  • Facilitated new hire onboarding and orientation programs, promoting smooth integration and retention.
  • Conducted candidate screenings and interviews to assess qualifications and fit.
  • Utilized applicant tracking systems to manage candidate information efficiently.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Explained job duties, compensation and benefits to potential candidates.
  • Sourced and screened potential candidates for open positions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Scheduled or conducted new employee orientations.
  • Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
  • Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.

Promotional Brand Ambassador

Independent Contractor
10.2009 - 04.2013
  • Completed post-event reports to analyze performance metrics and outcomes.
  • Elevated brand visibility through strategic marketing events, product demonstrations, and sales initiatives.
  • Designed compelling product displays to attract customers and drive increased sales.
  • Assembled and dismantled promotional setups efficiently for event readiness.
  • Educated consumers on product benefits, addressing queries to facilitate informed purchasing decisions.
  • Engaged customers through interactive product demonstrations at various events.
  • Managed inventory of promotional items, ensuring optimal availability for events and activations.
  • Fostered relationships with local businesses to expand cross-promotional partnerships.

Store Manager

GNC
Fort Wayne
11.2008 - 09.2010
  • Developed and trained store associates through performance feedback to achieve sales goals.
  • Exceeded revenue, margin, and key performance indicator targets consistently.
  • Managed store opening and closing procedures, ensuring secure cash management.
  • Directed daily retail operations, focusing on inventory tracking and exceptional customer service.
  • Created employee schedules to enhance coverage and maximize productivity.
  • Conducted routine audits to uphold merchandising standards and visual appeal.
  • Resolved customer complaints swiftly to foster satisfaction and loyalty.
  • Supervised new employee recruitment and training to build a knowledgeable team.

Supervisor / Certified Weight Loss Counselor

LA Weight Loss
Fort Wayne
05.2005 - 11.2008
  • Delivered personalized counseling in one-on-one sessions, recommending tailored products for optimal outcomes.
  • Supervised store layouts, designing functional workstations and displays across multiple locations.
  • Conducted monthly and semi-annual inventory audits to ensure accuracy and regulatory compliance.
  • Trained and mentored junior counselors on program protocols and client engagement strategies.
  • Managed client consultations to develop customized weight loss plans aligned with individual goals.
  • Ensured adherence to health and safety regulations throughout all operational procedures.
  • Resolved client concerns through effective communication and problem-solving techniques.
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.

Clinique Beauty Advisor

Marshall Fields
Fort Wayne
08.2002 - 07.2004
  • Consulted with customers to recommend and sell skincare, makeup, and fragrance products tailored to individual needs.
  • Demonstrated product application techniques to educate and engage shoppers effectively.
  • Organized merchandise displays to enhance store aesthetics and promote key items consistently.
  • Maintained workspace cleanliness and efficiency to support smooth operations.
  • Participated in promotional events to showcase new beauty products and trends.
  • Provided personalized beauty consultations, educating customers on skincare routines and product benefits.
  • Managed inventory levels through regular monitoring, organization, and restocking of beauty products.
  • Finalized purchases and processed payments accurately during sales activities.

Front Desk Receptionist

Eden Salon and Spa
Fort Wayne
03.1999 - 09.2002
  • Welcomed guests with professionalism, providing knowledgeable assistance and information.
  • Managed supply inventory, restocking items and processing purchase orders as necessary.
  • Scheduled appointments and updated client profiles while communicating effectively with patrons.
  • Processed cash and credit transactions, maintaining accurate sales and payment records.
  • Coordinated appointment scheduling using salon management software to enhance efficiency.
  • Answered phone calls promptly, addressing inquiries and booking services as required.
  • Maintained cleanliness and organization of reception area to ensure welcoming environment.
  • Collaborated with stylists and therapists to optimize service flow and timing.

Education

Bachelor of Science - Criminal Justice

Ivy Tech Community College, Fort Wayne, IN
01.2027
Expected Graduation: 2027

Associate of Arts - Business Administration

International Business College, Fort Wayne, IN
01.2003

High School Diploma - General Studies

Concordia High School, Fort Wayne, IN
01.2001

Expected Graduation: 2027

Skills

  • Computer proficiency
  • Communication and interpersonal skills
  • Customer service excellence
  • Administrative support and coordination
  • Scheduling and calendar management
  • Data entry and database management
  • Public relations and networking
  • Typing speed: 70 WPM
  • Clerical and office management
  • Invoice processing and accounts payable/receivable
  • Adaptability and problem-solving
  • Productivity and time management
  • Compassionate leadership
  • Willingness to learn and continuous improvement
  • Multi-tasking and prioritization
  • Organizational skills
  • Staffing management: talent acquisition, employee onboarding, performance evaluation
  • Recruitment: screening, interviewing, reference checks
  • Team supervision and training
  • Compliance and regulatory adherence
  • Project coordination and event planning
  • Inventory control and auditing
  • Conflict resolution and issue management

Timeline

Agency Office Representative - Community Harvest Food Bank
11.2022 - 10.2023
Hotel Front Desk Clerk - Hilton Garden Inn
07.2020 - 02.2022
Public Relations / Artist Manager - Big Po Music
07.2018 - 07.2022
Office Assistant / Accounts Payable - FAK Logistics
04.2016 - 01.2018
Recruiter / Customer Service Representative - Spherion Staffing
03.2013 - 01.2015
Promotional Brand Ambassador - Independent Contractor
10.2009 - 04.2013
Store Manager - GNC
11.2008 - 09.2010
Supervisor / Certified Weight Loss Counselor - LA Weight Loss
05.2005 - 11.2008
Clinique Beauty Advisor - Marshall Fields
08.2002 - 07.2004
Front Desk Receptionist - Eden Salon and Spa
03.1999 - 09.2002
Ivy Tech Community College - Bachelor of Science, Criminal Justice
International Business College - Associate of Arts, Business Administration
Concordia High School - High School Diploma, General Studies

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Kelly M. Mann