Kelsay Dibble
Indianapolis
Summary
Professional leader with over 16 years of comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
Work History
Caregiver
In-Home
Indianapolis, IN
11.2025 - Current
- Full-time caregiver to infant twins.
Service Experience Manager
Nordstrom Rack
Noblesville, IN
08.2024 - 11.2025
- Interviewed, hired, and trained team of 20+ to deliver exceptional customer service and drive loyalty programs in new store which resulted in top 10% of company for new credit accounts.
- Implemented inclusive and diverse customer service standards that drove 98% customer satisfaction across all measurable business drivers.
- Lead roll-out of Pickup In Store initiative driving +5% foot traffic to location through in-store marketing, customer service training and coaching, and process standards.
General Manager
Old Navy
Carmel, Noblesville, Indianapolis, IN
10.2019 - 07.2024
- Drive profitable sales through effective hiring, scheduling, and forecasting of multi-million-dollar locations, resulting in a comp sales increase of 11.9% collectively.
- Analyze areas of opportunity, results, and collaborate with the leadership team to continually improve key business metrics, resulting in improved targeted categories year over year.
- Trained and coached a team of 35+ staff and leaders with a focus on diversity and inclusion, resulting in 15% increase of customer satisfaction and improved employee retention by 25%.
- Owned district roll-out of a major company initiative to improve the efficiency of store operational processes and increase profitability with a 12% ROI in payroll hours and sales, as well as 96.8% ship from store fulfillment at the store level.
- District Visual expert responsible for leading teams through monthly visual resets, new store openings, and corporate visit preparation.
Executive Team Leader - Service and Engagement
Target
Avon, IN
09.2022 - 06.2023
- Led and executed a guest-centric, passionate team of 40+ staff and 2 direct reports in all aspects of front-end operations, including POS, self-checkout, Guest Service, and Drive-Up operations in 65-million-dollar location.
- Collaborated with store leadership team to analyze guest feedback and sales metrics to improve guest satisfaction by 10%, through consistent coaching and training of storewide team members, resulting in a 5% increase in comp sales on the year.
- Top in district for driving company loyalty and credit card programs.
- Served as Leader on Duty for entire store operations in the absence of the Store Director.
Assistant General Manager
Old Navy
Indianapolis, IN
10.2016 - 10.2019
- Drive profitable sales results through effective sales floor leadership, customer service, and coaching and training of store team.
- Oversaw all aspects of visual merchandising, replenishment of product to sales floor, execution of operational processes, resulting in improving women’s business 3% year over year and total increase of 5% in men’s business.
- Partnered with GM to create and implement training plans for direct reports, with a focus on continued development. This resulted in three internal promotions of my direct reports.
Co-Store Manager
Eddie Bauer
Edinburgh, IN
09.2012 - 10.2016
- Provided excellent customer service by modeling brand values.
- Analyze business to make shopkeeper decisions and effectively adapt presentations to react to sell-through, while overseeing storewide visual merchandising, replenishment, and processing of shipment.
- Visual Manager - In training, I assisted with the brand needs of the district, such as new store openings and training new store leaders in visual merchandising.
Assistant Store Manager
Eddie Bauer
Edinburgh, IN
10.2011 - 09.2012
- Assist in overall day-to-day operations of the store, including continuous development of associates, customer service, and driving profitable sales.
Team Leader
Carter's
Edinburgh, IN
11.2009 - 09.2011
- Oversaw daily operations, ensuring compliance with safety standards and operational excellence throughout the store.
Education
Core 40 Diploma - General
Hauser Jr/Sr High School
Hope, IN05.2010
Skills
- Scheduling and Payroll Management
- Team Development
- Sales Goals and Budgeting
- Visual Merchandising
- Analysis Skills
- Customer Retention
- Prioritization
- Leadership and Team Building
- Customer Satisfaction
- Time management
- Communication skills
Timeline
Caregiver
In-Home
11.2025 - Current
Service Experience Manager
Nordstrom Rack
08.2024 - 11.2025
Executive Team Leader - Service and Engagement
Target
09.2022 - 06.2023
General Manager
Old Navy
10.2019 - 07.2024
Assistant General Manager
Old Navy
10.2016 - 10.2019
Co-Store Manager
Eddie Bauer
09.2012 - 10.2016
Assistant Store Manager
Eddie Bauer
10.2011 - 09.2012
Team Leader
Carter's
11.2009 - 09.2011
Core 40 Diploma - General
Hauser Jr/Sr High School