Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsea DeMoss

Indianapolis,IN

Summary

Operations professional with proven track record in streamlining processes and enhancing overall efficiency. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, displaying key skills such as process optimization.

Overview

7
7
years of professional experience

Work History

Operations Administrator

West Shore Home
11.2022 - Current
  • Streamlines administrative processes to enhance operational efficiency.
  • Coordinates cross-departmental communication to ensure project alignment and timely execution.
  • Arranges travel and issues per diem for employees within job location.
  • Onboards new employees for their first day of work.
  • Tracks and uploads important employee certifications.
  • Tracks payments for accounts receivable and processes payments.

Key Carrier

HomeGoods
08.2022 - 10.2022
  • Took responsibilities of manager on duty when needed.
  • Addressed customer needs and makes decisions on how to best accommodate them.
  • Ensured associates were completing tasks that better the business.

Administrative Assistant

Office Pride of Indianapolis-Greenfield
05.2022 - 08.2022
  • Screened applicants to see if they fit company standards.
  • Conducted phone interviews and sent information to upper management.
  • Input new employees into systems to log their working time.

Receptionist

Franklin Parks And Recreation Center
04.2021 - 04.2022
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.

Team Leader

Chick-Fil-A
01.2021 - 04.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Led shifts and made adjustments to ensure that things ran smoothly.

Administrative Assistant/Drive Thru Leader

Chick-Fil-A
03.2020 - 01.2021
  • Contacted IT to handle issues regarding equipment.
  • Monitored the ranking of the store in multiple markets.
  • Monitored potential problems that slowed down drive thru response times and ensured proper action was being taken to fix those problems.

Trainer

Chick-fil-A
08.2019 - 06.2020
  • Mentored and oversaw new hires by teaching and demonstrating the skills and mindset to support the companies goals.
  • Modeled behaviors and provided feedback to instill the values of the company to new hires.
  • Consistently engaged drive thru team members holding them accountable to high standards which accounted for 60% of the business before 2020.

Team Member

Chick-fil-A
05.2018 - 03.2020
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked with other employees to help increase the sales of the store by 18% from the previous year.

Education

Associate of Applied Science - Business

Ivy Tech Community College of Indiana
Columbus, IN
07.2022

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Columbus, IN
07.2022

Human Resources Management Certificate -

Ivy Tech Community College of Indiana
Columbus, IN
08-2022

Skills

  • Flexible and adaptable
  • Verbal and written communication
  • Staff support
  • Compliance management
  • Teamwork and collaboration
  • Attention to detail
  • Effective communication

Timeline

Operations Administrator

West Shore Home
11.2022 - Current

Key Carrier

HomeGoods
08.2022 - 10.2022

Administrative Assistant

Office Pride of Indianapolis-Greenfield
05.2022 - 08.2022

Receptionist

Franklin Parks And Recreation Center
04.2021 - 04.2022

Team Leader

Chick-Fil-A
01.2021 - 04.2021

Administrative Assistant/Drive Thru Leader

Chick-Fil-A
03.2020 - 01.2021

Trainer

Chick-fil-A
08.2019 - 06.2020

Team Member

Chick-fil-A
05.2018 - 03.2020

Associate of Applied Science - Business

Ivy Tech Community College of Indiana

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana

Human Resources Management Certificate -

Ivy Tech Community College of Indiana

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Kelsea DeMoss