Kelsea DeMoss
Indianapolis,IN
Summary
Operations professional with proven track record in streamlining processes and enhancing overall efficiency. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, displaying key skills such as process optimization.
Overview
7
7
years of professional experience
Work History
Operations Administrator
West Shore Home
11.2022 - Current
- Streamlines administrative processes to enhance operational efficiency.
- Coordinates cross-departmental communication to ensure project alignment and timely execution.
- Arranges travel and issues per diem for employees within job location.
- Onboards new employees for their first day of work.
- Tracks and uploads important employee certifications.
- Tracks payments for accounts receivable and processes payments.
Key Carrier
HomeGoods
08.2022 - 10.2022
- Took responsibilities of manager on duty when needed.
- Addressed customer needs and makes decisions on how to best accommodate them.
- Ensured associates were completing tasks that better the business.
Administrative Assistant
Office Pride of Indianapolis-Greenfield
05.2022 - 08.2022
- Screened applicants to see if they fit company standards.
- Conducted phone interviews and sent information to upper management.
- Input new employees into systems to log their working time.
Receptionist
Franklin Parks And Recreation Center
04.2021 - 04.2022
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Team Leader
Chick-Fil-A
01.2021 - 04.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led shifts and made adjustments to ensure that things ran smoothly.
Administrative Assistant/Drive Thru Leader
Chick-Fil-A
03.2020 - 01.2021
- Contacted IT to handle issues regarding equipment.
- Monitored the ranking of the store in multiple markets.
- Monitored potential problems that slowed down drive thru response times and ensured proper action was being taken to fix those problems.
Trainer
Chick-fil-A
08.2019 - 06.2020
- Mentored and oversaw new hires by teaching and demonstrating the skills and mindset to support the companies goals.
- Modeled behaviors and provided feedback to instill the values of the company to new hires.
- Consistently engaged drive thru team members holding them accountable to high standards which accounted for 60% of the business before 2020.
Team Member
Chick-fil-A
05.2018 - 03.2020
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked with other employees to help increase the sales of the store by 18% from the previous year.
Education
Associate of Applied Science - Business
Ivy Tech Community College of Indiana
Columbus, IN07.2022
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Columbus, IN07.2022
Human Resources Management Certificate -
Ivy Tech Community College of Indiana
Columbus, IN08-2022
Skills
- Flexible and adaptable
- Verbal and written communication
- Staff support
- Compliance management
- Teamwork and collaboration
- Attention to detail
- Effective communication
Timeline
Operations Administrator
West Shore Home
11.2022 - Current
Key Carrier
HomeGoods
08.2022 - 10.2022
Administrative Assistant
Office Pride of Indianapolis-Greenfield
05.2022 - 08.2022
Receptionist
Franklin Parks And Recreation Center
04.2021 - 04.2022
Team Leader
Chick-Fil-A
01.2021 - 04.2021
Administrative Assistant/Drive Thru Leader
Chick-Fil-A
03.2020 - 01.2021
Trainer
Chick-fil-A
08.2019 - 06.2020
Team Member
Chick-fil-A
05.2018 - 03.2020
Associate of Applied Science - Business
Ivy Tech Community College of Indiana
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Human Resources Management Certificate -
Ivy Tech Community College of Indiana