Kelsee Louck
Anderson
Summary
Highly motivated professional with extensive experience/knowledge in business operations developed from exposure to multiple functions through 8+ years of tenure at Nestle. Exhibits a strong work ethic that highlights ability to be highly adaptable, a quick learner, engage team members, and problem solve to ensure business operations succeed. Enthusiastic about seeking opportunities that will allow me to leverage my experience/skills while also continuing to develop myself to advance my career.
Overview
14
14
years of professional experience
Work History
Liquid Process Team Lead
Nestle USA
07.2023 - Current
- Assist operators with problem solving on the lines
- Coordinate staffing every shift, and work with other shifts to cover overtime needs
- Assist Production Supervisor with coordinating Daily Operational Review meetings
- Assist Production Supervisor with safety related functions involving accident protocols and investigations
- Support operators with tasks involving GLOBE (CMMS)
- Help Production Supervisor with training and coaching
- Acting Production Supervisor when supervisor is out on PTO/sick day
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
UHT Operator
Nestle USA
08.2016 - 07.2023
- Monitor the UHT and Multimaster skid operations
- Perform CIP’s and SIP’s of the equipment
- Assist maintenance and E&C’s with mechanical repairs and troubleshooting to minimize downtime
- Work with team members and peers to make recommendations on improvements to safety, operational performance, lower costs, and improve quality
- Effectively and efficiently operate, adjust, repair, and troubleshoot operational and mechanical issues
- Monitor CPs and CCPs
- Conduct quality and regulatory checks on incoming materials
- Very knowledgeable of Aseptic process.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Cashier
Menards
02.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
ManpowerGroup
02.2015 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered the phone in a professional manner.
Food Service Worker
Ball State University Dining
08.2011 - 05.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Cashier
Speedway Gas Station
05.2013 - 08.2013
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Southside High School
Muncie, IN06-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Process improvement
- Aseptic Process
- Employee training
- Workflow management
- Troubleshooting machines and processes
Timeline
Liquid Process Team Lead
Nestle USA
07.2023 - Current
UHT Operator
Nestle USA
08.2016 - 07.2023
Cashier
Menards
02.2016 - 08.2016
Customer Service Representative
ManpowerGroup
02.2015 - 07.2015
Cashier
Speedway Gas Station
05.2013 - 08.2013
Food Service Worker
Ball State University Dining
08.2011 - 05.2014
High School Diploma -
Southside High School
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