Bartender
Kelsey Heller
The Waveland Pub
Greencastle,IN
14
years of professional experience
Experienced bartender with 7+ years in fast-paced pub service, known for strong customer service, multitasking, and reliable cash handling. Skilled in suggestive selling, clear communication, and calm problem-solving during busy shifts.
Work History
Bartender
2 Years 1 Month- Poured mixed cocktails, served beer, and delivered drinks accurately during busy pub shifts.
- Handled POS transactions, processed cash and card payments, and balanced end-of-shift receipts.
- Checked photo IDs to verify customer age before serving alcohol.
- Prepared garnishes, restocked coolers, and organized bar tools to support smooth service.
- Resolved customer concerns calmly while keeping service professional and fast-paced.
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean bar stations, sanitized glassware, and restocked supplies for continuous service.
Bartender
5 Years 7 Months- Prepared mixed cocktails, poured beers, and served beverages accurately during busy pub shifts.
- Handled POS transactions, processed cash and card payments, and balanced end-of-shift receipts.
- Verified customer identification and followed alcohol service rules to support responsible sales.
- Suggested drinks, answered menu questions, and provided attentive guest service.
- Resolved customer concerns calmly while maintaining professional service standards and pace.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Monitored inventory levels, rotated stock, and communicated replenishment needs to support operations.
Cleaner
5 Years 6 Months- Supported daily cleaning routines to maintain consistent sanitation across assigned areas.
- Trained new staff on safe chemical use, equipment handling, and cleaning standards.
- Checked work areas for missed spots and corrected issues before shift completion.
- Coordinated supply restocking to avoid shortages of essential cleaning materials.
Education
High School Diploma
- Honor Roll 2012
- Extracurricular Activities: cheer, basketball, softball, and track
- 2008-2012 Honor Society Member
- Putnam County 4-H Member
- 3.7 GPA
Bachelor of Science - Criminal Justice- Forensic Science
Skills
Multitasking abilities
Suggestive selling
Dependable service
Strong multitasking
Highly reliable
Mixology techniques
Professional appearance
Customer service management
Complex problem solving
Bartending etiquette
Drink recommendations
Timeline
Bartender
The Waveland Pub
10.2024 - CurrentRead More
Bartender
Bainbridge Tap
03.2019 - 10.2024Read More
Cleaner
Tidy Tabs
01.2013 - 07.2018Read More
Indiana Wesleyan University
Bachelor of Science from Criminal Justice- Forensic Science
Read More
South Putnam High School
High School Diploma
Read More