Kelsey Cummings
Huntingburg
Summary
Polite and positive personality with great people skills who excels at relationship building.
Knowledge in providing friendly customer service to clients, families, and fellow professionals.
Persuasive communicator with strong listening, writing, and verbal skills.
Proven customer service professional with a desire to help others.
Overview
13
13
years of professional experience
Work History
Sales and Service Associate (Clerk)
United States Post Office
09.2019 - Current
- Managed customer issues and enhanced satisfaction by finding solutions to individual customer needs.
- Managed and trained fellow Sales and Service Associates and helped them complete daily tasks.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Executed passport applications and photos to send in to the Department of State for processing.
- Traveled to other offices to cover and worked extra hours as needed when demand was high.
- Trained on multiple roles in the building and can be depended on for a large range of tasks.
Cosmetologist/Hairstylist
Self Employed
09.2011 - 09.2019
- Maintained a clean work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Built up a full clientele that made my career very successful for several years.
Education
Cosmetology License - Trade School - Cosmetology
Paul Mitchell The School
Indianapolis, IN08-2011
High School Diploma -
Center Grove High School
Greenwood05-2010
Skills
- Customer support
- Detail Oriented
- Patience and tolerance
- Impression Management
- Scheduling
- Business Administration
- Highly Dependable
- Punctual
References
- Professional References:
Andrea Hochgesang 812-630-8507 Karen Smyth 317-313-0065
- Personal References:
Scott Stoner 317-225-0946 Erika Pierce 317-614-5388
Timeline
Sales and Service Associate (Clerk)
United States Post Office
09.2019 - Current
Cosmetologist/Hairstylist
Self Employed
09.2011 - 09.2019
Cosmetology License - Trade School - Cosmetology
Paul Mitchell The School
High School Diploma -
Center Grove High School
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