Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelsey Lindeman

Jasper

Summary

Dynamic professional with a proven track record in customer service and inventory management, demonstrated at Dollar General and other notable organizations. Excelled in team collaboration and attention to detail, significantly enhancing operational efficiency and client satisfaction. Skilled in data entry and office organization, adept at driving results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Associate Member Advisor

Hoosier Hills Credit Union
02.2025 - Current
  • Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures.
  • Forge and maintain strong connections with new and existing members, delivering outstanding service.
  • Execute transactions and manage account service requests efficiently and accurately.
  • Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members.

Community Employment Associate

WorkOne Southwest Jasper/State of Indiana
08.2023 - 02.2025
  • Delivered excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained clean and orderly work areas to ensure a welcoming environment.
  • Contributed to team success by maintaining a cooperative and adaptable attitude.
  • Gathered information from applicants for skilled, unskilled, professional, clerical and support positions to ascertain and evaluate their qualifications, educational backgrounds, special skills, work and training history, occupational interests and employment barriers.
  • Informed and referred clients to other public assistance agencies and programs when appropriate.

Store Manager

Dollar General
07.2018 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Bachelor of Science - Educational Studies

Western Governors University
Online

Skills

  • Customer service
  • Data entry
  • Team collaboration
  • Attention to detail
  • Task prioritization
  • Inventory management
  • Office organization
  • Time management
  • Customer service orientation

Accomplishments

District Team MVP/voted by peer Store Managers
August 2023
Top 5% performance Matrix in sales at Dollar General
August 2022
"Walk the walk" pin from Regional Director and Divisional VP of Dollar General
March 2020

Timeline

Associate Member Advisor

Hoosier Hills Credit Union
02.2025 - Current

Community Employment Associate

WorkOne Southwest Jasper/State of Indiana
08.2023 - 02.2025

Store Manager

Dollar General
07.2018 - 08.2023

Bachelor of Science - Educational Studies

Western Governors University

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Kelsey Lindeman