Kelsey Taylor
Indianapolis
Summary
Versatile and personable individual with strong knack for customer service and problem-solving. Possesses understanding of property management principles and adept at using onesite software and handling tenant relations. Committed to maximizing occupancy rates, lowering delinquency, and ensuring payments are made on time.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Birge and Held
03.2022 - Current
- Assisted in managing resident relations, addressing inquiries and concerns promptly.
- Coordinated community events to enhance resident engagement and foster a sense of community.
- Monitored property maintenance requests, collaborating with vendors for timely resolution.
- Implemented marketing strategies to promote available units, increasing visibility among prospective tenants.
- Conducted property tours for prospective residents, highlighting key amenities and features effectively.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Created renewal spreadsheet to track renewals, CapEx spending, and evictions for our pod
- Completed FAS for past residents adding damage charges and sending out for payment
- Worked delinquency for multiple properties always getting it below 3%
- Ran multiple properties while OM was offsite or assisting other properties
Education
High School Diploma -
Perry Meridian High School
Indianapolis05-2013
Skills
- Payment processing
- Expertise in Onesite
- Resident relations
- Daily operations management
- Payment management
- Leasing
- FAS
- Delinquency
- Renewals
Accomplishments
- Successfully helped run the client asset pod of Beechmill, Alpine Studios, and The Jacob.
- Kept delinquency low within our pod maintaining 2% or under.
- Created marketing material for all 3 properties such as floor plan layouts, pricing sheets, and social media posts as well as trackers for expenses, delinquency, renewals, and evictions.
- I attended budget bootcamp with Jodi to create budgets for the pod.
Timeline
Customer Experience Manager
Birge and Held
03.2022 - Current
High School Diploma -
Perry Meridian High School
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