Kelvin Singh Thiyam
Business Process Lead/Business Analyst
Bengaluru
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over a year and half, of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations. Talented Business Analyst with extensive experience in Wealth Management. Experienced in the following lists below:-
* Process Flow Development (Fees and Billing/Pricing).
* Trained team member for Pricing process.
* User Journey Testing for Operation (Back Office).
* Total Productivity Management/TPM creation for multiple Process flow and User journey.
* MS Visio.
* MS Excel.
* MS Power point.
* MS Word.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Business Process Lead
Tata Consultancy Services
Bengaluru
10.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with colleagues to create prototypes for designs and training materials.
- Collaborated with upper management to drive strategy and implement new processes.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Analyzed and assessed functional and organizational activities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Optimized core processes to improve business performance and operational agility.
- Maintained Quality above 95% every month.
- Resolved Big clients escalations.
Analyst
Northern Trust
Bengaluru
04.2018 - 02.2021
- Discovered root causes of problems and identified appropriate solutions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Analyzed unstructured information to derive key insights.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Maintenance of Fees and Billing Process for Investment accounts. Account Receivable.
- Good knowledge of manual computation of fees for Trust, IRA, DPM and Custody investment accounts.
- Daily report generation for task distribution to associates.
- 4 years experience in Wealth Management.
Desktop Support Engineer
Polaris Financial Technology Limited
Gurugram
10.2012 - 08.2013
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Technical Support Executive
IBM
Gurugram
12.2011 - 10.2012
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
Education
MBA - Finance
Dayananda Sagar Institutions
Bengaluru 08.2015 - 07.2017
BBA - Finance
Gyan Jyoti College
Siliguri 08.2007 - 07.2011
Skills
Process change management
Accomplishments
- Achieved Gold Award through effectively helping with fees calculation for Client Portfolio worth 600 Million Dollars with great client servicing and Outstanding Approval rates maintenance above 95% for 4 consecutive months which never happened since last 10 years.
- Trained team members who joined as Fresher in the Fees and Billing Process.
- Special achievement mentioned in Monthly Internal Newsletters for Great Client Servicing.
Timeline
Business Process Lead
Tata Consultancy Services
10.2021 - Current
Analyst
Northern Trust
04.2018 - 02.2021
MBA - Finance
Dayananda Sagar Institutions
08.2015 - 07.2017
Desktop Support Engineer
Polaris Financial Technology Limited
10.2012 - 08.2013
Technical Support Executive
IBM
12.2011 - 10.2012
BBA - Finance
Gyan Jyoti College
08.2007 - 07.2011