KEMISETTY PRASANNA LAKSHMI
Hyderabad
Summary
Dynamic store manager with expertise in inventory management and team leadership, committed to continuous learning and adapting to the latest industry trends. Proven track record in enhancing customer satisfaction and resolving complaints efficiently while maintaining high operational standards.
Overview
3
3
years of professional experience
Work History
Store Manager
SWIGGY INSTAMART
Hyderabad
08.2025 - Current
- Managed daily store operations to ensure efficiency and customer satisfaction.
- Directed all store activities, focusing on inventory management.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored and adjusted stock levels to optimize product availability and reduce waste.
- Ensure availability of FMCG and Fresh F&V (Fruits & Vegetables) as per customer needs.
- Trained staff on best practices for inventory management and customer service.
- Ensured quality standards met standard operating procedures for consistent customer experience.
- Resolved customer complaints efficiently to uphold service standards.
- Handling the zero (0) TAT breach complaints.
- Monitored employee performance to foster a positive work environment.
- Ensured compliance with health and safety regulations in store operations.
- Updated and maintained store signage and displays.
- Developed and implemented store tactics and strategies to enhance operational performance.
- Maintained updated knowledge through continuing education and advanced training.
Store Supervisor / Store Incharge
BIG BASKET
06.2024 - 07.2025
- Managed inventory levels and conducted regular stock audits.
- Oversaw store activities to optimize inventory management and enhance stock availability.
- Coordinated daily operations to ensure efficient workflow and customer service.
- Maintained high quality standards to meet company expectations and customer satisfaction.
- Scheduled staff assignments to effectively balance workloads and meet operational demands.
- Manages staff (hiring, training, scheduling)
- Preparing daily reports, including MIS reports, write-offs, and cycle count.
Team Lead
FLIPKART
Hyderabad
04.2023 - 05.2024
- Elevated service level, productivity, and performance by effectively managing logistics operations.
- Managed logistics functions and dispatch planning activities to ensure operational efficiency.
- Promoted accuracy in operations to enhance service quality.
- Managed daily operations and coordinated activities of operations personnel in DH Operations.
- Led training, hiring, and career development initiatives for department associates to enhance team capabilities.
- Maintained zero missing cases at centers and conducted investigations into missing shipments, recovering 100% of theft and missing cases.
- Conducted cost analysis to identify savings opportunities.
- Managed procurement activities for effective resource allocation.
- Sourced and evaluated vendors to establish reliable partnerships.
- Selected skilled staff to enhance operational efficiency.
- Expansion planning depending on volumes.
- Review shippers' accounts to identify problems, such as overdue accounts, proposed changes in pickup and delivery schedules, failure of shipper to follow handling requirements, and frequency and type of shippers' claims.
Education
Master of Business Administration (M.M.M) -
Sri Padmavathi Mahila University
Tirupati, Tirupati District, A.P01-2022
Bachelor of Computer Applications (B.C.A) -
Sri Nagarjuna Arts & Science
Ongole, Prakasm District, A.P01-2020
Intermediate - MPC
NRI Junior College
Ongole, Prakasam District, A.P01-2017
SSC -
Government Girls High School
Ongole, Prakasam District, A.P01-2015
Skills
- Inventory management
- Customer feedback analysis
- Loss prevention
- Performance monitoring
- Team leadership
- Multitasking and organization
- Adaptability
- Problem solving
- Talent recruitment & Staff management
- Root-cause analysis & Risk management
- Quality control & Stock auditing
Languages
- Telugu: Native
- English: Fluent
- Hindi: Conversational
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Key Responsibilities Handled
- Responsible for day-to-day operations. Direct and coordinate activities of operations personnel involved in DH Operations.
- Responsible for Zero missing cases at centers & Responsible for Investigation of Missing shipments & 100% recovery of theft and missing cases.
- Responsible for Analyzing cost per shipment and Cost-cutting.
- Plan pickup and delivery schedules. Coordinate operations activities to obtain optimum use of equipment, facilities, and personnel.
- Lead Training, Hiring, career development, and enrichment of all department associates.
- Tracking products through depots to make sure they arrive at their destination and monitoring stock levels.
- Review shippers' accounts to identify problems, such as overdue accounts, proposed changes in pickup and delivery schedules, failure of shipper to follow handling requirements, and frequency and type of shippers' claims.
Personal Information
- Mother's Name: K. Leela Kumari
- Father's Name: K. Sasikanth
- Date of Birth: 13/05/2000
- Gender: Female
- Marital Status: Unmarried
Timeline
Store Manager
SWIGGY INSTAMART
08.2025 - Current
Store Supervisor / Store Incharge
BIG BASKET
06.2024 - 07.2025
Team Lead
FLIPKART
04.2023 - 05.2024
Master of Business Administration (M.M.M) -
Sri Padmavathi Mahila University
Bachelor of Computer Applications (B.C.A) -
Sri Nagarjuna Arts & Science
Intermediate - MPC
NRI Junior College
SSC -
Government Girls High School