Ken Hayward
Noblesville
Summary
Experienced in a fast-paced, high-demand environment, I excel in strategic planning and process optimization. Recognized for driving operational success through efficient resource management and effective team leadership. Seeking to leverage my background in delivering impactful results and continuous improvement to transition into a new field.
Overview
25
25
years of professional experience
Work History
Sr. Operations Manager
Spreetail
06.2024 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
Director of Operations and Transportation Logistics
Novelty Inc
05.2018 - 06.2024
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sr. Operations Manager
Chewy.com
06.2016 - 05.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Improved inventory management system to minimize waste and ensure optimal stock levels at all times.
- Developed risk management strategy to proactively identify and mitigate potential issues, ensuring smooth operations.
- Streamlined operations workflows, resulting in significant time and resource savings by identifying and eliminating process bottlenecks.
AGM
Gander Mountain Distribution Center
05.2012 - 06.2016
- Responsible for the overall operations of Gander Mountain Distribution Centers servicing 164 stores nationwide
- Guide the Distribution Centers' 38-member leadership team consisting of Supervisors, Managers, Sr
- Operation Managers, Facility Manager, Human Resources, Inventory Control Manager, Project Manager and Industrial Engineering Departments
- Managed 8.6 million units / $162 million of active inventory
- Managed 36,000 units of firearms via ATF procedures and audits
- Reduced building capacity from 100% down to 71% by working directly with supply chain to establish purchasing protocols based on velocity of sales
- Guided Distribution Center through a 500k sq
- Ft expansion process bringing the Distribution Center sq ft
- Total to 900k sq
- Ft
- Worked with Engineers, Contractors, Sub-Contractors, etc
- Through the expansion process
- Developed and installed racking floor plans
- Creation of new pick zones promoting increased pick rates
- Introduced Six-Sigma / Lean guidelines to the current operation
- Standardized process across six shifts and two buildings
- Introduced a productivity matrix for Receive, Stow, Pick, Putaway, Processing, and Shipping
- Introduced PMV (Process Map Visual) training for process areas
- Changed the 2014 merchant model of warehousing to a just-in-time model in 2016
Operations Manager
Amazon.com Fulfillment Center
08.2007 - 05.2012
- Managed a start-up distribution facility for Amazon.com, providing rapid-response delivery services to enhance the customer experience in a local market while minimizing transportation expenses
- Led outbound team of 12 Managers, 800+ full time and seasonal associates at Whitestown, IN Fulfillment Center to Amazon World Wide Fulfillment
- Record Holiday season setting both single day and peak week shipping records for the entire Amazon North America
- Guided outbound team through a 400k sq
- Ft facility expansion to bring site to 1.3 million sq
- Ft total
- Giving this site the largest volume and storage capabilities in Amazon's North American network
- Subject Matter Expert for the integration of the new advanced sortation systems (Tote Router / Shipping Sorter)
- Guided team of 12 Managers through a second year site expansion that required the integration of a new advanced sortation system (AFE - Amazon Fulfillment Engine), a new Pick/Storage Mod, and additions to two shipping sorters
- Additional responsibilities include on-time delivery, achieving productivity and quality targets, manager capacity and workflow, driving a culture of continuous improvement, and overseeing the development of the leadership team
- Even while continuously running the largest volume site in North America through an intrusive expansion project the site achieved 4+ million hours worked without a lost time safety incident
- Developed and built an Amazon Operational Process Training School capable of meeting the needs of both regular and peak season needs: Pick (capable of training 120 associates at a time) / Stow / Putaway (capable of training 60 associates at a time)
Business Center Manager
UPS (United Parcel Service)
02.2000 - 07.2007
- Responsible for the Flint, MI UPS Center which consisted of: 6 Full-Time On Road Supervisors, 118 Full-Time On Road Drivers, 16 Part-Time Weekend Drivers, UPS Customer Drop Off Counter, Building Maintenance, 2nd Shift Package Sort Operation, 7 Part-Time Supervisors, 15 Full-Time Car Wash employees, 2 Teamster Union Stewards
- UPS Best In Class Quality Award: 2002, 2003, 2004
- UPS Manager Leadership School (UPSMLS) Business Award Winner: 2002
- UPS Manager Leadership School (UPSMLS) Business Creation Award Winner: 2002
- UPS Michigan District Quality Award Winner: 2003, 2004
Education
Master of Arts - History
Cornerstone University
Grand Rapids, MI01.2000
Master of Arts - Family Counseling
Cornerstone University
Grand Rapids, MI01.2000
Bachelor of Science - Psychology
Cornerstone University
Grand Rapids, MI01.1995
Skills
- Operations management
- Operational efficiency
- Problem-solving
- Staff training and development
- KPI reporting
- Employee relations and conflict resolution
- Procedure optimization
- Leadership training
- Policies and procedures implementation
- Case management
Timeline
Sr. Operations Manager
Spreetail
06.2024 - Current
Director of Operations and Transportation Logistics
Novelty Inc
05.2018 - 06.2024
Sr. Operations Manager
Chewy.com
06.2016 - 05.2018
AGM
Gander Mountain Distribution Center
05.2012 - 06.2016
Operations Manager
Amazon.com Fulfillment Center
08.2007 - 05.2012
Business Center Manager
UPS (United Parcel Service)
02.2000 - 07.2007
Master of Arts - Family Counseling
Cornerstone University
Bachelor of Science - Psychology
Cornerstone University
Master of Arts - History
Cornerstone University
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