Kenda Bates
Evansville
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Account Recovery Specialist
OneMain Financial
Evansville
12.2022 - Current
- Assessed customer needs and provided appropriate solutions.
- Participated in regular training sessions focused on enhancing knowledge of relevant laws governing collections practices.
- Maintained accurate records of all communications with customers including emails, phone calls, letters.
- Recovery funds from Borrowers with delinquent accounts.
- Speak to Borrowers daily to try to understand their situation, so we know how to handle account going forward and best collection method.
- Investigated customer complaints concerning billing errors or discrepancies between actual charges and those listed on statements.
- Negotiated payment arrangements with customers in order to bring their accounts current.
- Adhered strictly to all applicable federal regulations pertaining to consumer debt collection practices.
- Provided customer service support by responding to inquiries regarding account status and payment options.
- Processed payments received from customers in accordance with company policies and procedures.
- Developed and implemented strategies to successfully recover delinquent accounts.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Reviewed documents such as contracts, invoices, statements, and other legal papers related to the recovery process.
- Worked closely with internal departments such as Accounting, Sales, and Customer Service in order to resolve issues quickly and efficiently.
- Collaborated with external agencies such as debt collectors or attorneys when necessary for successful resolution of cases.
- Monitored accounts for signs of fraud or identity theft and took action when necessary.
- Actively participated in team meetings providing updates on individual cases while also offering suggestions for improvement.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accepted and processed customer payments and applied toward account balances.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Advised delinquent customers on strategies for debt repayment.
- Recorded information about status of collection efforts.
Warehouse Worker
TJ Maxx DC
Evansville
05.2021 - 01.2022
- Processed incoming trucks to unload, stage, and smoothly store merchandise.
- Tracked computer inventory accurately and made frequent updates.
- Verified documentation accuracy and quality of incoming shipments.
- Moved products using conveyor belts and staged items to keep line moving.
- Met promised delivery times using excellent sorting skills and strong attention to detail.
- Prepared orders quickly and pulled and packaged products for quick shipment.
- Maintained accurate records of returned goods and other inventory transactions.
- Affixed tickets to articles using pins or staples.
- Controlled shrinkage through proper stock rotation processes.
- Reviewed printed price tickets against purchase order entries to verify accuracy.
Cashier Assistant Manager
Caseys General Store
Evansville
07.2013 - 10.2020
- Centered team members' attitudes on serving and delighting customers to capture and increase loyalty.
- Worked flexible schedule and filled in for absent team members or managers to cover store demands.
- Met routine and complex needs of customers, helping find items, processing returns, and resolving complaints.
- Prepared daily deposits and tracked down discrepancies to protect store from losses.
- Managed speedy checkout operations with empowered team and well-coordinated schedules for optimal coverage.
- Contributed to store success as backup manager, handling team assignments, timekeeping, and important paperwork.
- Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers.
Education
GED -
John Emhuff Opportunity Center
Mt. Vernon, Indiana09.2002
Skills
- Inventory tracking
- Order preparation
- Shipment unpacking
- Product management
- Fill orders
- Shift oversight
- Display management
- Order management
- Assignment delegation
- Employee training
- Business management
- Time management
- Microsoft Word
- Employee scheduling
- Operations management
- Money handling
- Sales reporting
- Customer service and satisfaction
- Employee performance evaluation
- Team motivation
- Account recovery
- Negotiation techniques
- Regulatory compliance
- Payment processing
- Customer service
- Dispute resolution
- Record keeping
- Fraud detection
- Financial analysis
- Team collaboration
- Communication skills
- Problem solving
- Data entry
- Conflict resolution
- Cross-functional coordination
- Account security
- Identity verification
- Empathy and patience
- Compliance awareness
- Decision-making
- Account investigation
- Risk management
- Critical thinking
- Customer relationship management
- Professional demeanor
- Debt collection
- Basic mathematics
- Excellent communication
- Analytical thinking
- Telephone etiquette
- Managing delinquent accounts
- Updating customer accounts
- Legal compliance
- Reliability
- Fair debt collections practices
- Professionalism
- Pleasant telephone demeanor
- Report writing
- Organizational skills
- Debt repayment negotiation
- Multitasking Abilities
- Payment scheduling
- Task prioritization
Timeline
Account Recovery Specialist
OneMain Financial
12.2022 - Current
Warehouse Worker
TJ Maxx DC
05.2021 - 01.2022
Cashier Assistant Manager
Caseys General Store
07.2013 - 10.2020
GED -
John Emhuff Opportunity Center