Kendall Covington
Indianapolis
Summary
Detail-oriented HR professional with experience in recruitment support, employee onboarding, and HR administration. Skilled in maintaining confidential records and knowledgeable in employment laws. Committed to fostering a positive workplace culture and eager to contribute to an HR team while supporting organizational goals.
Overview
7
7
years of professional experience
Work History
Employment Coordinator
Paramount School of Excellence
Indianapolis
08.2024 - Current
- Coordinated employee onboarding and off-boarding processes to ensure smooth transitions.
- Conducted background checks and facilitated orientation, enhancing new employee onboarding experience.
- Administered benefits enrollment and ensured accuracy of employee records to support compliance.
- Assist in managing HRIS job requisitions and applicant portal.
- Performed audits of payroll records to ensure accuracy of employee information.
Insurance Verification Representative
SCA Health
Carmel
11.2022 - 07.2024
- Initiates outbound calls to insurance providers to verify a patient's eligibility, medical benefits, and authorization requirements for a procedure.
- Coordinated with physicians' offices and insurance providers to gather authorization requirements and secure approval information.
- Enter benefit and authorization data obtained from payer portals into the system to generate the patient's estimated responsibility and authorization approvals.
- Initiated outbound calls to patients to communicate financial responsibility and secure payment prior to surgery date.
Care Manager
AllCare Plus Pharmacy
Northborough
12.2021 - 11.2022
- Facilitated communication among providers, patients, and care managers to ensure seamless care coordination.
- Conducted benefit investigations and verified coverage eligibility with insurance companies for client medical and pharmacy products.
- Work efficiently both individually and within a team to accomplish required tasks in a remote environment.
- Provided support for different projects to ensure team objectives were met.
Patient Care Coordinator
Same Day Dental
Indianapolis
03.2021 - 11.2022
- Scheduled and confirmed patient appointments for emergency dental and hygiene services, ensuring timely access to care.
- Initiated outbound calls to insurance providers to verify patient eligibility and dental benefits for scheduled services.
- Communicated patient responsibility at time of service, collected and posted payments, and accurately recorded receipts.
- Work closely with the dentist to review the treatment plan recommended for the patient and then discuss it with the patient.
Insurance Verification Representative
SCA Health
Carmel
06.2019 - 03.2021
- Initiates outbound calls to insurance providers to verify a patient's eligibility, medical benefits, and authorization requirements for a procedure.
- Coordinated with physicians' offices and insurance providers to clarify authorization requirements and confirm approval status, enhancing communication and efficiency.
- Entered benefit and authorization data from payer portals into system to accurately generate estimated patient responsibilities and secure authorization approvals.
- Conducted outbound calls to patients to explain financial responsibilities and collect payments prior to surgery, ensuring adherence to call script for consistency.
Education
Human Resources Certificate -
Indiana Wesleyan University
Indianapolis11.2024
High School Diploma -
Merrillville High School
Merrillville06.2013
Skills
- Recruitment life cycle
- Pre-employment screening
- Onboarding and orientation
- Employee relations
- Benefits administration
- HR policy development
- Payroll auditing
- HR information systems
- Team collaboration
- Effective communication
Timeline
Employment Coordinator
Paramount School of Excellence
08.2024 - Current
Insurance Verification Representative
SCA Health
11.2022 - 07.2024
Care Manager
AllCare Plus Pharmacy
12.2021 - 11.2022
Patient Care Coordinator
Same Day Dental
03.2021 - 11.2022
Insurance Verification Representative
SCA Health
06.2019 - 03.2021
Human Resources Certificate -
Indiana Wesleyan University
High School Diploma -
Merrillville High School