Kendall Jenkins
Clarksville,IN
Summary
Customer service-oriented professional with extensive experience in fast-paced, dynamic environments. Proficient in Spanish, with the ability to communicate effectively with diverse populations. Demonstrates exceptional interpersonal skills, including conflict resolution, employee coaching, and teamwork. Well-traveled and experienced in living abroad, bringing cultural awareness and adaptability to international and multicultural settings. Skilled in maintaining safety protocols, enforcing regulations, and thriving in high-pressure situations. Strong background in customer-focused roles, fostering positive guest experiences, and addressing needs with empathy and professionalism. Enthusiastic about leveraging organizational skills, cultural competence, and a dedication to service excellence to enhance the passenger experience and ensure safety aboard every flight.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Line Supervisor
UPS
09.2024 - Current
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Supervise a team in time-sensitive operations, ensuring seamless workflow and adherence to safety protocols.
- Resolve workplace conflicts with professionalism to foster a positive team environment.
- Develop and implement strategies to optimize productivity under high-pressure conditions.
- Monitor compliance with operational procedures and provide performance feedback to staff.
Loader
UPS
02.2023 - 09.2024
- Examine and inspect containers, materials, or products to ensure that product quality and packing specifications are met
- Obtain, move, and sort products, materials, containers, and orders, using hand tools
- Load materials and products into package processing equipment
Host/Carryout
Boom Bozz Pizza and Watchbar
06.2021 - 06.2023
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Greet guests and seat them at tables or in waiting areas
- Answer telephone calls and respond to inquiries or transfer calls
- Operate cash registers to accept payments for food and beverages
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
Education
Associate of Arts - Radiography
Jefferson Community And Technical College
Louisville, KY05-2025
Skills
- Strong customer service focus, dedicated to creating positive experiences and addressing client needs
- Experienced in employee coaching, providing guidance and feedback to improve team performance
- Excellent communication and interpersonal skills to engage with diverse individuals
- Strong ability to remain calm and professional in high-pressure situations
- Proficient in delivering exceptional customer service and addressing client needs
- Experienced in enforcing safety regulations and maintaining operational standards
- Skilled in multitasking and prioritizing tasks in fast-paced environments
- Adept at conflict resolution and fostering teamwork
- Proficient in Spanish (spoken and written) with the ability to communicate effectively in professional and customer service settings
Certification
- CPR certified
- TEFL certifiied
Languages
Spanish
Professional Working
Timeline
Front Line Supervisor
UPS
09.2024 - Current
Loader
UPS
02.2023 - 09.2024
Host/Carryout
Boom Bozz Pizza and Watchbar
06.2021 - 06.2023
- CPR certified
- TEFL certifiied
Associate of Arts - Radiography
Jefferson Community And Technical College
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