Kennedy Freitas
Clarksville
Summary
Dynamic leader with a proven track record at Dunkin Donuts, enhancing operational efficiency and customer satisfaction. Expertise in team management and event planning resulted in a 12% increase in repeat business. Proficient in Microsoft Excel and guest relations, driving substantial growth through strategic approaches and innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Dunkin Donuts
New Albany
08.2024 - Current
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Led a team of 15 employees, providing training, guidance, and support to guarantee high levels of productivity and customer satisfaction
- Implemented new employee scheduling system that optimized staffing levels based on business demand while reducing labor costs by ~3%
- Created and implemented comprehensive training programs for front-of-house and back-of-house staff to enhance their skills and improve overall performance
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
- Managed inventory levels effectively through accurate forecasting methods, minimizing waste while ensuring sufficient supply for daily operations
- Developed strong relationships with key customers through personalized interactions, resulting in increased repeat business by ~12%
- Analyzed financial statements regularly to identify trends or issues impacting profitability; developed action plans accordingly
- Improved employee retention rates through the implementation of recognition programs such as Employee of the Month
- Conducted regular meetings with the management team to discuss performance goals, address challenges, and implement improvement strategies
- Implemented a comprehensive employee training program focused on enhancing product knowledge, service skills, and upselling techniques
- Utilized data analytics tools to track sales trends, identify opportunities for growth, and make data-driven decisions for menu adjustments or promotions
Shift Leader
Coffee Crossing
New Albany
08.2022 - 08.2024
- Started as a barista and worked hard to correctly make drinks and guarantee that my store was up to standard as far as cleanliness was concerned
- Quickly had an interest in promotion and started broadening my horizons and ensuring that not only was I doing my job well, but that others around me were too
- I always worked hard to instill integrity into others around me and inspire my coworkers to be the best that they can be
- I was promoted to shift lead and began learning my leading style a bit more
- I work hard to make improvements about my store such as storage matters, and making sure everything is in the most quickly accessible and convenient spot for everyone
- I feel as though I am excellent with clear communication and instructions
- Soon after, I realized it was very important to me to improve not just my skills, or my coworkers skills, but to improve upon the company itself
- I had a great relationship with my higher ups, so I had meetings with them letting them know that we should work on marketing as a company and gave my ideas to help our company stick out compared to others
- I also desired to give back to the community by hosting events as a company
- Through these meetings I was placed into a newer role in the company as an event coordinator
- I was interested in the director of marketing role, but I don't have the education to do as well as someone who does have that degree would
- Now I plan coffee crossing events to the best of my ability and I delegate tasks to those who help me to put together events
Education
Some college - Biochemistry, psychology
Indiana University-Southeast
New Albany, IN05.2023
Skills
- Microsoft Excel
- Event Planning
- Coffee Preparation Expertise
- Coffee and Barista knowledge
- Project coordination
- Proficient Cash Processing
- Mentoring
- Guest Relations Management
- Organizational Cleaning Skills
- Leadership
- Food Service
- Barista Experience
- Food handling
- Team management
- Budgeting
- Shift Management
- Coffee shop
- Communication skills
- Supervising experience
- Business management
- Order management
- Health code compliance
- Labor management
- Guest relations
- POS system
- Inventory management
- Food safety
- Hiring decisions
- Social media marketing
- Pre-shift walk-through
- Customer engagement
Certification
ServSafe Food Handler Certification
Willing To Relocate
- Clarksville, IN
- New Albany, IN
- Jeffersonville, IN
Affiliations
- Cooking - Love to partake in cooking and lots of creative culinary endeavors, creating something new or amazing.
- Running - Running, cardio and staying in shape are activities I partake in that make me so happy.
Accomplishments
- Event Coordinator
- Lead Barista
- Shift Manager
- Restaurant General Manager
References
References available upon request.
Timeline
Restaurant General Manager
Dunkin Donuts
08.2024 - Current
Shift Leader
Coffee Crossing
08.2022 - 08.2024
Some college - Biochemistry, psychology
Indiana University-Southeast
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