Kennedy Simon
Hammond
Summary
Dynamic and results-driven operations manager with over four years of experience in high-volume retail and service environments, including travel stops and truck care centers. Proven expertise in optimizing operational processes, managing diverse teams, overseeing budgets, and delivering exceptional customer service. Strong track record in problem-solving, data analysis, and implementing efficient systems to enhance profitability and elevate customer satisfaction. Committed to maintaining compliance with safety standards and ensuring data accuracy while fostering a culture of continuous improvement within teams.
Overview
5
5
years of professional experience
Work History
Internet Sales Specialist
Cabela’s
Hammond, IN
07.2025 - Current
- Facilitated smooth communication between various departments leading to efficient project completion and timely delivery of digital initiatives.
- Ensured website compliance with industry standards and federal regulations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Pilot Travel Centers
Hammond, IN
02.2025 - 08.2025
- Conducted inventory checks to maintain stock levels and product availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Operations Manager
Love’s Travel Stops
IL
01.2023 - 06.2024
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led cross-functional teams to improve operational efficiency and drive process enhancements across departments.
- Implemented training programs for staff, resulting in increased productivity and improved customer service outcomes.
- Coordinated daily operations, ensuring compliance with corporate policies and safety regulations in all activities.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Shift Leader
Loves Travel Stop
Vinton, LA
05.2021 - 01.2023
Education
High School -
Parkview Baptist High
Sulphur, La05.2019
Skills
- Project management
- Data analysis
- Financial management & budgeting (P&L)
- Logistics and inventory oversight
- HR management (hiring, training, performance)
- Expertise in regulatory compliance for diverse sectors
- POS and EOD systems
- Monitoring daily cash flow and recorded financial transactions
- Monitor and analyze key performance indicators
- Leadership & team management
- Problem solving and critical thinking
- Customer-centric mindset and service excellence
- Time management and prioritization
- Responsive to evolving challenges
- Precision in operations and efficiency
Timeline
Internet Sales Specialist
Cabela’s
07.2025 - Current
Sales Representative
Pilot Travel Centers
02.2025 - 08.2025
Operations Manager
Love’s Travel Stops
01.2023 - 06.2024
Shift Leader
Loves Travel Stop
05.2021 - 01.2023
High School -
Parkview Baptist High