Priyanka Talekar
Senior Analyst
Bangalore
Summary
An enthusiastic Professional, poised to leverage education and over 6+ years of experience towards launching a successful career with a growth-centric organization that seeks a diligent team player committed to support organizational objectives.
Overview
1
1
year of professional experience
Work History
Senior Analyst
ANZ Support Services India
- Co-ordinate with different department to resolve or answer customer enquiries regarding ANZ credit card
- Executing requests relating to on boarding of new credit cards till closure of cards
- Delivering customer experience within agreed timeframe (SLA) and Handling email requests from branch staff, ANZ direct within 24 hours
- Assisting manager in taking sound decisions in resolving customer complaints
- Understanding process changes and communicating the same within team and Identify automation or macro feasibility in the process
- Responsible for Reviewing Existing processes and ensuring all processes are Compliant as per the laid down guidelines and Controls
- Suggest Process Improvements wherever possible
- Understanding Business requirements with regards to New product launches (Instalment Plan) and Interacting with Internal teams for getting the same Implemented at Operational level Collaboration with private banker relationship managers in private banker card maintenance processes
- Resolving general enquiries, customer escalations and customer feedbacks on internet banking for ANZ credit cards maintenance across Australian division
- Develop strong interfaces with Operations as well as Risk team to understand and contribute to development of team and self.
Senior Analyst
Deutsche Bank Group
06.2023 - Current
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with stakeholders to identify business needs and data sources.
Senior Analyst
Deutsche Bank Operations International Private Limited
06.2023 - Current
- Performed the required KYC Screening on new premiere clients by documenting and collaborating the information obtained on the client as required by the global KYC procedures
- Gathering and analysing CIP documentation in accordance with regulatory and KYC requirements
- Performed on-boarding processes that validated client information for new accounts
- Onboarding of corporate clients
- Perform KYC due diligence (screenings on individuals and corporate)
- Performing due diligence checks, maintaining Customer data, Client account opening, maintenance and closure
- Ensuring that high quality standards are maintained that are approved and submitted by the individual in line with the productivity targets for each jurisdiction and Performance Level Agreement
- Providing training to new hires
- Handle escalations and focus on resolution of complex transactions, where expertise is required to interpret policies, guidelines and procedures
- Work with Analysts and Relationship Manager to ensure timely completion of profiles and prioritize workload to meet objectives of the team
- Deliver MIS reports on a timely manner
- Reports include Daily and Monthly Management Information System, Performance and Operations Review Board
- Worked on the application like IDMS, DBCAR, Signet and LexisNexis.
Analyst/Senior Analyst
ANZ Support Services India
1 2019 - 6 2023
- Ensure SLA, Quality and Cost is managed along with running initiatives within the team
- Grooming & helping new hires to increase productivity
- Improve processes to improve customer experience
- Ensured team achieved process efficiency and absorbed more work with existing capacity
- Acted as SME and trained new hires
- Provided constant productivity reviews and feedback to the team members for maintaining their productivity level
- Supported the automation team with multiple processes.
Education
BSc -
Bangur Nagar Degree College Dandeli
PUC - undefined
Bangur Nagar PU College
Skills
Technical understanding
Analytics program experience
Knowledge of business operations
Client management
Personal Information
- Father's Name: Prakash Talekar
- Date of Birth: 12/12/1994
Key Deliverables
- Process and Escalation Management
- Process Improvements and Streamlining
- Maintained a simpler, more productive and efficient operation for customers and the Bank
- Maintained a strong investigative skill, the ability to work independently, demonstrated extensive working and Compliance knowledge
- Mentoring and coaching new hires, conducting refresher trainings for new hires and reviewing their work
- Multi-tasking and effective prioritisation of work
Languages
English, Kannada, Hindi, Konkani, Tamil
Disclaimer
I hereby declare that the all the information furnished are true and correct to the best of my knowledge and belief.
Timeline
Senior Analyst
Deutsche Bank Group
06.2023 - Current
Senior Analyst
Deutsche Bank Operations International Private Limited
06.2023 - Current
Senior Analyst
ANZ Support Services India
Analyst/Senior Analyst
ANZ Support Services India
1 2019 - 6 2023
BSc -
Bangur Nagar Degree College Dandeli
PUC - undefined
Bangur Nagar PU College
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